Living in supported residential services

Key messages

  • Living in an SRS explains the legal rights and protections for people living in supported residential services.
  • The guide includes information on the types of services residents can expect, fees and charges and how to make a complaint.

Living in an SRS: a guide for residents and prospective residents

The Department of Families, Fairness and Housing publication Living in an SRS: a guide for residents and prospective residents explains:

  • residents’ legal rights and protections under the Supported Residential Services (Private Proprietors) Act 2010 and the Supported Residential Services (Private Proprietors) Regulations 2012
  • the types of services residents can expect SRS to provide
  • fees and charges
  • how to make a complaint.

Information for prospective residents

Before moving into an SRS, prospective residents should read the information provided by the SRS. The SRS must provide information outlining its services and fees to all prospective residents.

Residential and service agreement

Residents can negotiate their terms and conditions with the SRS proprietor. The residential and service agreement (RSA) documents these terms and conditions, including:

  • the support services provided
  • the fees
  • any house rules
  • changing the agreement
  • terminating the agreement
  • circumstances for a notice to vacate.


Guide for SRS residents and prospective residents

Say no to abuse - Supported Residential Services