Redress counselling community consultation

Improving outcomes for people who experienced institutional child sexual abuse

Community consultation

The Department of Families, Fairness and Housing (DFFH) want to hear from people who have experienced institutional sexual abuse and are eligible for Redress about the counselling services needed to help recovery.

We want the support services offered in Victoria to help as many people as possible, so it is important to hear open and honest feedback about what is needed. 

This feedback will support the implementation of the National Redress Scheme for people who have experienced institutional child sexual abuse in Victoria. 

You do not need to have accessed support previously to provide feedback.

Have your say 

If you have experienced institutional child sexual abuse, and are eligible for Redress, we want your open and honest feedback on what counselling is needed, and if assistance is required to access it. You can choose to attend a face-to-face session, or complete a survey.

What to expect 

When providing feedback, you will not be asked to share your personal experience of abuse, nor include any personal information unless you want to.  It’s your opportunity to tell us what you need so we can learn and improve. You will be asked the following questions:

  • Are you currently accessing counselling? If yes, what kind?
  • What kind of counselling do you think you need?
  • What would help you access counselling?  
  • What therapeutic alternatives to counselling would you find beneficial, if you decided not to access formal counselling?
  • What needs to change as well as stay the same with current arrangements? 
  • Do any aspects of your identity impact your willingness or ability to access to counselling? (ie culture, language, faith, disability)
  • Is there anything else you would like to tell us?

We take your privacy seriously. All feedback will be de-identified.

Attend a face-to-face session

During the month of June DFFH will hold face-to-face sessions for people who experienced institutional child sexual abuse.   

Date  Time Location Venue
Tuesday 15 June 2021 11am -12.30pm Melbourne Ticket Melb1 Multicultural Hub 506 Elizabeth Street, Melbourne  Multicultural Hub
Wednesday 16 June 2021 1pm - 2.30pm Gippsland Ticket Traralgon The VRI Hall 18/20 Queens Parade, Traralgon 3844 The VRI Hall
Thursday 17 June 2021 12noon – 1.30pm Melbourne Ticket Melb2 Multicultural Hub 506 Elizabeth Street, Melbourne  Multicultural Hub
Monday 21 June 2021 1pm – 2.30pm Ballarat Ticket Ballarat Mercure Ballarat 613 Main Rd, Golden Point VIC 3350 Mecure Ballarat

You will need to register to attend this forum. Please register through the Eventbrite links in the table above, or call Restore on 1800 7378 673, In Good Faith Foundation (03) 9940 1533.

All venues are wheelchair accessible, and people who have experienced institutional child sexual abuse attending an in-person session will receive a $30 gift card for their time. You are welcome to bring a support person with you. They do not need to register their attendance.

All sessions will have staff from Restore and In Good Faith present to provide assistance and psychological support. 

We all have a responsibility to act in a COVIDSafe way and we ask Victorians to use common sense to stay safe and well while coronavirus is among us.

Anyone who is showing symptoms of COVID-19 should not attend the consultation, but should isolate and seek testing immediately.  

Complete an online or hardcopy survey

The survey is now open and can be completed any time until midnight, Friday 25 June 2021. Click here to access the survey.

Need help to complete the survey?

To request a hardcopy survey with a replied paid envelope, or if you need help to complete the survey, please email


If you need support while providing your feedback, free, confidential support is available to help you. You can contact Restore on 1800 7378 673 or In Good Faith Foundation on (03) 9940 1533 If you need crisis support, contact one of the below services:

  • Lifeline 13 11 14
  • Beyond Blue 1300 224 636
  • Mensline 1300 78 99 78
  • Suicide call back Service 1300 659 467
  • In an emergency call Triple Zero (000)

How will my feedback be used? 

Once the consultation process is complete, a de-identified report will be written to summarise the findings. This will be used to inform any future changes made to the Victorian Redress counselling Service. Once the report has been finalised, it will be made available for viewing at the Department of Families, Fairness and Housing website.

Will participating impact any services I currently access or receive?

Participating in the consultation will not impact any services currently being accessed or received. All information collected is de-identified.

More information 

For more information, please email

Information about Restore can be found on the Victorian Redress Counselling Service website.