Supported residential services

The Social Services Regulator replaces the current Human Services Regulator. The Social Services Regulator is an independent statutory authority established under the Social Services Regulation Act 2021 (Vic) (SSR Act). The Act establishes a new framework for social services regulation in Victoria. It began on 1 July 2024. 

Visit the Social Services Regulator website for more information.

Supported residential services (SRS) are privately operated businesses that provide accommodation and personal support, in exchange for a fee or reward, to Victorians who need help with everyday activities. Each SRS determines the services it offers and its fee structure.

This site provides information on:

  • residents’ rights and responsibilities
  • how to find and make a referral to move into an SRS
  • services SRS may offer and fees charged
  • providing feedback about an SRS

The department’s Service Providers site provides information about becoming an Supported Residential Services proprietor and operating an Supported Residential Service.

Role of the Department of Families, Fairness and Housing

Two different areas within the department have different but complementary roles and responsibilities regarding Supported Residential Service.

The Social Services Regulator

  • administers the Supported Residential Services (Community Visitors) Act 2010 and its regulations
  • monitors service compliance with this Act and its regulations as part of its role to regulate human services to minimise harm and to protect the safety and rights of children, young people and adults
  • investigates and takes action regarding possible contraventions of the Act and its regulations
  • develops information and resources for residents and proprietors regarding the legislative requirements of Supported Residential Services
  • maintains a list of registered Services in Victoria

Homes Victoria:

  • provides assistance to pension-level SRS through the Supporting Accommodation for Vulnerable Victorians Initiative (SAVVI) and the Pension Levels Projects (PLP) programs
  • develops and implements overarching policy settings for the low-cost private and supported accommodation sector, including Supported Residential Services
  • develops best practice resources and guidance for Supported Residential Service proprietors to support resident wellbeing and social participation

Sector overview

Supported Residential Services vary in the services they provide, the people they accommodate and the fees they charge. They range in size from small facilities to larger facilities with about 80 residents.

The sector has two main categories: pension level services and above pension level services.

Generally, the residents of pension level services:

  • are under 60 years of age
  • have low incomes with limited disposable income.

Generally, the residents of above pension level services:

  • are over 60 years of age
  • have income other than the pension.

Legislation governing supported residential services

The legislation that governs supported residential services (SRS) are:

Proprietors must be familiar and act in line with the Act and Regulations.

The objective of this legislation is to protect the safety and wellbeing of residents living in Supported Residential Services. It is underpinned by principles that articulate the rights of those residents. Proprietors apply these principles in their day-to-day operation of the service, particularly in providing accommodation and personal support to residents.

The Department of Families, Fairness and Housing appoints authorised officers under the Supported Residential Services (Community Visitors) Act 2010 to monitor Supported Residential Services. The authorised officers are based across Victoria.

Other legislation

Supported Residential Services also need to comply with other relevant legislation, including:

  • Food Act 1984
  • Health Records Act 2001
  • Drugs, Poisons and Controlled Substances Act 1981
  • Public Health and Wellbeing Regulations 2009
  • Information Privacy Act 2000
  • Occupational Health and Safety Act 2004
  • Building Act 1993 and Building Regulations 2006.

Supported Residential Services register

The Register of currently registered and operating Supported Residential Services contains a list of all registered Supported Residential Services in the state. Pension-level facilities are indicated with an asterisk.

Register of currently registered and operating supported residential services.

Supported Residential Services Census and Resident Experience Surveys

The Human Services Regulator completes a Census of Supported Residential Services and a SRS Resident Experience Survey every five years. Copies of previous reports can be requested from the Human Services Regulator.

Supported Residential Services census reports

2018 Census of Supported Residential Services full report.