Supported residential services

Supported residential services (SRS) are privately operated businesses that provide accommodation and support for Victorians who need help with everyday activities. Each SRS determines the services it offers and its fee structure.

The Department of Families, Fairness and Housing:

  • develops information and resources for residents and proprietors 
  • maintains a list of registered SRS in Victoria
  • provides assistance to pension-level SRS to ensure the safety and wellbeing of residents experiencing disadvantage.

The Human Services Regulator in the department administers the Supported Residential Services (Private Proprietors) Act 2010, and monitors SRS compliance with this Act and its regulations as part of its role to regulate human services to minimise harm and to protect the safety and rights of children, young people and adults.

Sector overview

SRS vary in the services they provide, the people they accommodate and the fees they charge. They range in size from small facilities to larger facilities with about 80 residents.

The sector has two main categories: pension level services and above pension level services.

Generally, the residents of pension level services:

  • are under 60 years of age
  • have low incomes with limited disposable income.

Generally, the residents of above pension level services:

  • are over 60 years of age
  • have income other than the pension.

SRS register

The register of currently registered and operating SRS contains a list of all registered SRS in the state. Pension-level facilities are indicated with an asterisk.

Register of currently registered and operating supported residential services.

SRS Census and Resident Experience Surveys

The Human Services Regulator completes a Census of Supported Residential Services and a SRS Resident Experience Survey every five years. Copies of previous reports can be requested from the Human Services Regulator.

SRS census reports

2018 Census of Supported Residential Services full report.

This site also provides information on:

  • residents’ rights and responsibilities, how to find an SRS, services that may be offered, fees and making a complaint
  • becoming an SRS proprietor - the registration process, the application assessment and the proprietor/manager suitability assessment
  • operating an SRS - understanding the legal obligations of operating an SRS including emergency management planning, managing incidents, the role of community visitors, training and varying registration conditions
  • other accommodation options which include rooming houses, residential aged care services and retirement villages.