Emergency accommodation
If you’ve been told not to return home, or your home is too damaged to live in:
- Find a safe place to stay.
Try to stay with family or friends if you can. - Talk to your insurance company.
They may be able to help with emergency accommodation. - No safe place to go?
You might be able to get emergency accommodation
Short-term emergency accommodation can help for anyone who can’t go home because of the bushfires. This ensures everyone has a safe place to stay.
You may be eligible if you have no other place to go.
Before seeking this support, people are encouraged to consider options such as:
- contacting family or friends for support
- speaking to their insurance provider about what their policy will cover.
If you don’t have insurance or a place to stay, contact your local council.
Temporary accommodation
Individuals and families who have no insurance may be able to get temporary accommodation. Temporary accommodation is a place to stay while your property is cleaned up, repaired or rebuilt.
Call the Emergency Recovery Hotline on 1800 560 760 to speak to a recovery support officer about your needs.
Press 9 for an interpreter if you need one or call TIS on 131 450.