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Service Providers

Information about policies, programs and services for health sector and community service agencies that service DHHS clients.

HousingVic

A website that makes it easier to find the right information about housing and housing assistance in Victoria.

Seniors Online

A website and online community filled with useful information for older people in Victoria.

Funded Agency Channel

Supports the partnerships between the Department of Health & Human Services, Department of Education and Training and the organisations they fund.

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Disability
- Disability supports and services contacts
  Provides information on who to contact if you need disability supports and services.
- Aids and equipment
  The Victorian Aids and Equipment Program provides people with a permanent or long-term disability with subsidised aids, equipment, home, and vehicle modifications.
- Support packages
  Support packages may be available for the care, treatment and services you need to help you achieve your goals.
- Your rights
  There are specific laws that protect the rights of people with a disability for example the Disability Act 2006 and the Victorian Charter of Human Rights and Responsibilities Act 2006.
Families & children
- Aboriginal Children in Aboriginal Care
  A program for Aboriginal children and families involved with the child protection system where authorised Aboriginal Community Controlled Organisations provide vital child safety services.
- National Redress Scheme
  The Victorian Government is part of the National Redress Scheme for people who have experienced institutional child sexual abuse.
- Adoption
  Adoption permanently transfers the parental rights and responsibilities of natural parents over to adoptive parents.
- Children in care
  Permanent care, foster care and kinship care provide safe and nurturing homes for children who cannot live with their family.
- Child protection
  All children deserve to grow up feeling safe, supported and loved. Our services protect children who cannot safely live at home with their parents.
- Parenting and family support
  Support services for parents and carers. Assisting with children’s development, family relationships and family wellbeing.
- Sexual assault
  Children, young people and adults who have experienced recent or past sexual assault can access support and care services.
- Family violence
  We are committed to ending family violence in Victoria. Our services protect those most likely to experience family violence.
Concessions & benefits
- About concessions
  Victoria's concession program helps people who need it most by making essential goods and services more affordable.
- Concessions and allowances portal
- Concessions eligibility calculator
  Find concessions or benefits based on concession cards held.
- Communications
  You might be eligible for a telephone allowance and savings on stamps and other Australia Post services.
- Education
  Victorians have available benefits to help with the cost of education from kindergarten through to adult education.
- Energy
  Low income Victorians have available a variety of concessions and benefits to help pay their energy bills.
- Finance
  We have made available a variety of financial assistance and planning services to help low income Victorian households.
- Hardship
  You may get relief if you are facing unexpected hardship and unable to pay your energy and water bills.
- Health
  Medical expenses impact significantly on low income Victorians. Find out what health benefits you can claim.
- Rates and property
  Some home owners might be entitled to deductions on council rates and other home levies.
- Recreation
  You might be eligible for concessions at entertainment venues and for a wide range of recreational activities.
- Transport
  Eligible concession card holders can take advantage of cheaper public transport or can save money when registering the car.
- Water
  Concessions and rebates on water and sewerage costs are available in Victoria for people on low incomes.
Housing
- Crisis accommodation
  Safe and temporary accommodation for Victorians who are homeless or at risk of becoming homeless due to an emergency or family violence.
- Accessing an SRS
- Tenancy advice and information
- Homelessness and family violence
  People who are homeless or at risk of becoming homeless due to family violence can start a new life in a new home.
- Housing options finder
  The type of housing services Victorians can apply for are based on their income and assets. Find out what housing services you qualify for.
- Supported accommodation
  We subsidise housing and accommodation that provide high level care services to people with special needs.
- Victorian housing register
  A more simplified social housing system that brings public housing and community housing under the one roof.
Young people
- Adolescent family violence
  This service provides family-based case management and group-based support for young people using violence against a parent or carer.
- Early intervention and support
  We support young people at risk of becoming homeless to stay connected to family, friends and school.
- Leaving care
  We fund support programs designed to help young people who are leaving Victorian care services to adapt to living independently.
- Refugee minor program
  This program helps refugee children and young people who have arrived in Australia without family to start a new life in Victoria.
- Youth mental health services
  Young people with mental health issues have access to services that provide coordinated treatment and care.
Emergencies
- Emergency assistance
  Resources to help manage an emergency, both before and after an event, including training and a video series.
- Financial crisis support
  Advice for those who are experiencing financial difficulties due to the damage or loss of property caused by an emergency such as a fire.

Concessions at a glance (pdf)

The Concessions at a glance chart describes the eligible concession cards for each concession or benefit.

Concessions at a glance (pdf)

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Address: 50 Lonsdale Street
Melbourne, Victoria, Australia 3000
Phone: 1300 475 170
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We acknowledge the Traditional Owners of Country throughout Victoria and pay respects to their Elders past and present. We acknowledge that Aboriginal self-determination is a human right and recognise the hard work of many generations of Aboriginal people.

We are committed to safe and inclusive workplaces, policies, and services for people from LGBTIQA+ communities and their families.

Deaf, hearing or speech impaired? Contact the National Relay Service: Phone: 1300 555 727, or visit: www.accesshub.gov.au

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