Victorians on low incomes can receive concessions and benefits to help pay their energy bills.

A range of concessions are offered by the Victorian Government to eligible households to make the cost of essential services more affordable. For more information on concessions and benefits see the links below or visit concessions and benefits.

If you have a relevant concession card, you may be eligible for one of these concessions:

  • Annual electricity concession – you must provide your concession card details to your electricity retailer in order to receive the annual electricity concession
  • Excess electricity concession – find out what you can do when your annual electricity costs are more than you expected
  • Excess gas concession – if your winter gas bill more than you expected, you may be able to claim a concession if you have a relevant concession card
  • Life support concession – if you are a concession card holder using a life support machine at home you could be eligible for concessions on your electricity and water bills
  • Medical cooling concession – to receive a concession on electricity bills related to medically-required cooling, your medical condition must be confirmed by your doctor
  • Non-mains energy concession – concession card holders who source non-mains energy for their heating, cooking and hot water can apply for a concession to help cover their yearly energy costs
  • Winter gas concession – discounts on gas bills are available for eligible concession card holders to help ease the cost of living during the winter months.
  • Hardship – relief grants for paying overdue energy or water bills are available to low-income Victorians experiencing unexpected hardship
  • Controlled load electricity concession – eligible concession card holders can receive a 13 per cent discount off their controlled load electricity bills (available until 1 December 2023)
  • Electricity transfer fee waiver – concession card holders can have their electricity service connected for free when moving into a new house (available until 1 December 2023)
  • Service to property charge concession – if your electricity usage bill is lower than the service charge, concession card holders can have the service charge reduced to the usage cost (available until 1 December 2023)

Victorians can also access the following supports:

  • The Commonwealth Government and state and territory governments are working together to provide targeted electricity bill relief to eligible households and small businesses. It provides $250 per eligible household or $325 of bill relief if you’re an eligible small business in Victoria. Visit the Help paying your bills page on the Energy Vic website.
  • Victorian Energy Compare – Victorian Energy Compare is the Victorian Government's free, independent energy price comparison tool. Use the tool to help you find the best energy offers for your household.