Emergency accommodation
If you’ve been told not to return home, or your home is too damaged to live in:
- Find a safe place to stay.
Try to stay with family or friends if you can. - Talk to your insurance company.
They may be able to help with emergency accommodation. - No safe place to go?
You might be able to get emergency accommodation.
Short-term emergency accommodation can help for anyone who can’t go home because of the bushfires. This ensures everyone has a safe place to stay.
You may be eligible if you have no other place to go.
Before seeking this support, people are encouraged to consider options such as:
- contacting family or friends for support
- speaking to their insurance provider about what their policy will cover.
If you don’t have insurance or a place to stay, call the Emergency Recovery Hotline on 1800 560 760.
Temporary accommodation
Individuals and families who have no insurance may be able to get temporary accommodation. Temporary accommodation is a place to stay while your property is cleaned up, repaired or rebuilt.
Call the Emergency Recovery Hotline on 1800 560 760 to speak to a recovery support officer about your needs.
Press 9 for an interpreter if you need one or call TIS on 131 450.