You should contact the child protection intake service that covers the area in which the child lives if you have concerns that a child is at risk of significant harm as a result of abuse or neglect.
These numbers are effective from 30 May 2016.
Child Protection business hours: 8.45am - 5.00pm (Monday - Friday)
During business hours, ring the number covering the local government area (LGA) where the child lives.
North Division Intake - 1300 664 977
North Division has one child protection intake located at the department's Preston office covering the following areas and LGAs:
Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra.
International callers can ring North Division Intake on 61394790101
South Division Intake - 1300 655 795
South Division has one child protection intake located at the department's Dandenong office, and covers the following areas and LGAs:
Bass Coast, Baw Baw, Bayside, Cardinia, Casey, East Gippsland, Frankston, Glen Eira, Greater Dandenong, Kingston, Latrobe, Mornington Peninsula, Port Phillip, South Gippsland, Stonnington, Wellington.
International callers can ring South Division Intake on 61387655444
East Division Intake - 1300 360 391
East Division has one child protection intake located at the department's Box Hill office covering the following areas and LGAs:
Alpine, Benalla, Boroondara, Greater Shepparton, Indigo, Knox, Manningham, Mansfield, Maroondah, Mitchell, Moira, Monash, Murrindindi, Strathbogie, Towong, Wangaratta, Whitehorse, Wodonga, Yarra Ranges.
International callers can ring East Division Intake on 61398436000
West Division Intake - Rural and regional only - 1800 075 599
West Division has one child protection intake located at the department's Geelong office covering the following rural and regional areas and LGAs:
Ararat, Ballarat, Colac-Otway, Corangamite, Glenelg, Golden Plains, Greater Geelong, Hepburn, Hindmarsh, Horsham, Moorabool, Moyne, Northern Grampians, Pyrenees, Queenscliffe, Southern Grampians, Surf Coast, Warrnambool West Wimmera, Yarriambiack.
West Division Intake - metropolitan only - 1300 664 977
West Division Metro area reports are managed by North Division Intake located at the department's Preston office for the following areas and LGAs:
Brimbank, Hobsons Bay, Maribyrnong, Melbourne, Melton, Moonee Valley, Wyndham.
International callers can ring West Division Intake on 61352264540
After hours Child Protection Emergency Service - 13 12 78
(5.00pm to 9.00am Monday - Friday, 24 hours on weekends and public holidays)
A state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.