Child protection contacts

You should contact child protection in the area in which the child lives if you have concerns that a child is at risk of significant harm as a result of abuse or neglect.

These numbers are effective from 13 November 2023.

Child Protection business hours: 8.45am - 5.00pm (Monday - Friday)

During business hours, ring the number covering the local government area (LGA) where the child lives.

North Division - 1300 598 521

North Division covers the following areas and LGAs:

Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra.

South Division - 1300 555 526

South Division covers the following areas and LGAs:

Bass Coast, Baw Baw, Bayside, Cardinia, Casey, East Gippsland, Frankston, Glen Eira, Greater Dandenong, Kingston, Latrobe, Mornington Peninsula, Port Phillip, South Gippsland, Stonnington, Wellington.

East Division - 1300 360 452

East Division covers the following areas and LGAs:

Alpine, Benalla, Boroondara, Greater Shepparton, Indigo, Knox, Manningham, Mansfield, Maroondah, Mitchell, Moira, Monash, Murrindindi, Strathbogie, Towong, Wangaratta, Whitehorse, Wodonga, Yarra Ranges.

West Division - 1300 360 462

West Division covers the following areas and LGAs:

Ararat, Ballarat, Brimbank, Colac-Otway, Corangamite, Glenelg, Golden Plains, Greater Geelong, Hepburn, Hobsons Bay, Hindmarsh, Horsham, Maribyrnong, Moorabool, Moyne, Melbourne, Melton, Moonee Valley, Northern Grampians, Pyrenees, Queenscliffe, Southern Grampians, Wyndham, Surf Coast, Warrnambool, West Wimmera, Yarriambiack.

After hours Child Protection Emergency Service - 13 12 78

(5.00pm to 9.00am Monday - Friday, 24 hours on weekends and public holidays)

A state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.

Interstate websites and contact numbers