Anyone in the community can make a complaint to the Disability Services Commissioner about a disability service provider.
Through the Disability Act 2006, the Disability Services Commissioner commenced on 1 July 2007 to improve services for people with a disability in Victoria.
The commissioner's role has been created to work with people with a disability and service providers to resolve complaints. This complaints resolution process is free, confidential and supportive, and independent of government, the department and service providers.
The commissioner encourages and assists the resolution of complaints in a variety of ways including:
- Conciliation processes
Wherever possible, a complainant (the person making the complaint) and a service provider should try to resolve a complaint together. There are many benefits to raising a complaint with a disability service provider and to resolving the matter as soon as possible. Where resolution has not been possible, the commissioner may be able to assist.