If you are in urgent need of somewhere to stay, you should call our 24-hour statewide toll free number to get help.
To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence, call 1800 825 955 - 24 hour, statewide, toll free number.
This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.
You can also contact one of the services below or you may wish to apply for housing.
Where the term 'Aboriginal' is used it refers to both Aboriginal and Torres Strait Islander people.
After-hours services
| Name | Address | Phone | Hours of operation |
|---|---|---|---|
| Safe steps Family Violence Response Centre - women and children experiencing family violence only | Phone access only | (03) 9322 3555 or toll free 1800 015 188 (not free from mobile) | 24 hours Operates from 5 pm to 9 am Monday to Friday and all day and night on weekends and public holidays |
| Statewide After Hours Service | Phone access only | (03) 9536 7777 or toll free from landline 1800 825 955 | Mon-Fri 5pm-9am and all day and night on weekends and public holidays |
Specialist Services
| Name | Address | Phone | Hours of operation |
|---|---|---|---|
| Women's Housing Ltd | Suite 1, Level 1, 21 Cremorne Street, Cremorne | (03) 9412 6868 | Mon-Fri 9pm-5pm |
| Melbourne Youth Support Services - Frontyard Youth Services | 19 King Street, Melbourne | (03) 9614 3688 | Mon-Fri 9am-8pm Weekends and Public Holidays 10am-6pm |
Homelessness Support
| Town/ suburb | Name | Address | Phone | Hours of operation |
| Bacchus Marsh | CAFS Moorabool | 52 Grant Street, Bacchus Marsh | (03) 5367 9900 | Mon-Fri 9am-5pm |
| Bairnsdale | Community Housing Ltd | 4 Riviera Plaza, Bairnsdale | (03) 5152 8933 | Mon-Fri 9am-5pm |
| Bairnsdale | Gippsland and East Gippsland Aboriginal Co-op, Bairnsdale - Nungurra Youth Accommodation Service - young people | 67 Dalmahoy Street, Bairnsdale | (03) 5152 2188 | Mon-Fri 9am-5pm |
| Ballarat | Uniting (Victoria and Tasmania) Ltd | 105 Dana Street, Ballarat | (03) 5332 1286 | Mon-Fri 9am-4.30pm |
| Bendigo | Bendigo and District Aboriginal Co-operative | 13-15 Forest Street, Bendigo | (03) 5442 4947 | Mon-Fri 9am-5pm |
| Bendigo | Centre for Non Violence, Family Violence | 18 Forest Street, Bendigo | (03) 5430 3000 | Mon-Fri 9am-5pm |
| Bendigo | Haven: Home, Safe | 10-16 Forest Street, Bendigo | (03) 5444 9000 | Mon-Fri 9am-5pm |
| Bendigo | Anglicare Victoria | 10 Mundy Street, Bendigo | (03) 5440 1100 | Mon-Fri 9am-5pm |
| Box Hill | Community Housing (Vic) Ltd | 19-23 Prospect Street, Box Hill | (03) 9856 0050 or 1300 245 468 | Mon-Fri 9am-5pm |
| Broadford | NEXUS Primary Care | 72 Ferguson Street, Broadford | 1300 773 352 | Mon-Fri 9am-5pm |
| Castlemaine | Dhalkeya Health (Castlemaine Health) | 12 Lyttleton Street, Castlemaine | (03) 5472 4299 | Mon-Fri 9am-5pm |
| Cheltenham | Launch Housing | 11 Chesterville Road, Cheltenham | (03) 9556 5777 | Mon-Fri 9am-5pm |
| Colac | The Salvation Army Homelessness Barwon | 100 Bromfield Street, Colac | (03) 5223 9220 | Wed 9am-1pm |
| Colac | Barwon Child, Youth and Family – Young people | 54C Bromfield Street, Colac | 1800 825 955 | Mon – Fri 9am-5pm |
| Collingwood | Launch Housing | 68 Oxford Street, Collingwood | (03) 9288 9611 or 1800 048 325 | Mon-Fri 9am-5pm |
| Dandenong | WAYSS Ltd | 294 - 300 Thomas Street, Dandenong | (03) 9791 6111 | Mon-Fri 9am-5pm |
| Daylesford | CAFS Daylesford | 8 Park Lane, Daylesford | (03) 5348 8200 | Mon-Fri 9am-5pm |
| Echuca | Njernda Aboriginal Corporation | Hare Street, Echuca | (03) 5480 6252 | Mon-Thur 8.30am-4.30pm and Fri 8.30am-4.00pm |
| Echuca | Anglicare Victoria | 51-55 Heygarth Street, Echuca | (03) 5482 0900 | Mon-Fri 9am-5pm |
| Footscray | Unison | 112-122 Victoria Street, Seddon | (03) 9689 2777 | Mon-Fri 9am-5pm |
| Frankston | SalvoCare Eastern | 37 Ross Smith Avenue East, Frankston | (03) 9784 5000 | Mon-Fri 9am-5pm |
| Geelong | Barwon Child, Youth and Family - Young people | Youth Hub 109 Yarra Street, Geelong | 1800 825 955 | Mon-Fri 9am-5pm |
| Geelong | The Salvation Army Homelessness Barwon | 35 Myers Street Geelong | (03) 5223 5400 or 1800 825 955 | Mon-Fri 9am-5pm |
| Glenroy | VincentCare Victoria, Northern Community Hub | 175 Glenroy Road, Glenroy | (03) 9304 0100 or Free call 1800 614 468 | Mon-Fri 9am-5pm |
| Hamilton | Salvation Army Homelessness | 246 Gray Street, Hamilton | (03) 5572 5822 | Mon-Thurs 9am-5pm |
| Horsham | Uniting (Victoria and Tasmania) Ltd | 185 Baillie Street, Horsham | (03) 5362 4000 | Mon-Fri 9am-5pm |
| Kerang | Northern District Community Health | 24 Fitzroy Street, Kerang | (03) 5451 0200 | Mon-Fri 9am-5pm |
| Kyabram | Haven: Home, Safe | 21 Lake Road, Kyabram | (03) 5852 0001 | Mon-Fri 9am-5pm |
| Kyneton | Sunbury and Cobaw Community Health | 47 High Street, Kyneton | (03) 5421 1666 | Mon-Fri 9am-5pm |
| Lakes Entrance | Gippsland Lakes Complete Health Service | 18 Jemmeson Street, Lakes Entrance | (03) 5155 8300 | Mon-Fri 9am-5pm |
| Leongatha | SalvoCare Eastern Gippsland | 2 Long Street, Leongatha | (03) 5662 6400 | Mon-Fri 9am-5pm |
| Lilydale | Anchor Inc | Building LA – level 2/1 Jarlo Drive, Lilydale (situated at the Box Hill Institute, Lakeside campus) | (03) 9760 6400 | Mon-Fri 9am-5pm |
| Mallacoota | Mallacoota District Health Support Service | Corner Genoa Road and Mattsson Streets, Mallacoota | (03) 5158 0243 | Mon-Fri 9am-5pm |
| Maryborough | Maryborough District Health Service | 75 Clarendon Street, Maryborough | (03) 5461 0400 | Mon-Fri 9am-5pm |
| Melton | Salvation Army Social Housing and Support Service Network Melton outpost | Civic Centre, 232 High Street, Melton | (03) 9313 4300 Option 1 | Site currently closed. Remote appointments only |
| Mildura | Haven: Home, safe | 143 Lime Avenue, Mildura | (03) 5018 4200 | Mon-Fri 9am-5pm |
| Mildura | Mallee Accommodation and Support Program - Young people | 140 Langtree Ave, Mildura | (03) 5021 6500 | Mon-Fri 9am-5pm |
| Mildura | Mallee Sexual Assault Unit & Domestic Violence Services Accommodation and Support Program - Young people | 144-146 Lime Avenue, Mildura | (03) 5025 5400 | Mon-Fri 9am-5pm |
| Mildura | Mallee District Aboriginal Services | 120 Madden Avenue, Mildura | (03) 5018 4100 | Mon-Thur 9am-5pm; Fri 9am-4pm |
| Morwell | Community Housing Ltd Morwell | 12-14 Church Street, Morwell | (03) 5120 4800 | Mon-Fri 9am-5pm |
| Morwell | Kurnai Youth Homelessness Service - Indigenous young people | 25-27 Rintoull Street, Morwell | (03) 5135 6055 | Mon-Fri 9am-5pm |
| Mount Waverley | Uniting (Ringwood) | 321 Ferntree Gully Road, Mount Waverley | 1300 277 478 | Mon-Fri 9am-5pm |
| Nunawading | The Salvation Army | 1/353 Whitehorse Road, Nunawading | (03) 9890 7144 | Mon-Fri 9am-5pm |
| Orbost | Orbost Regional Health | 107 Boundary Road, Orbost | (03) 5154 6666 | Mon-Fri 9am-5pm |
| Portland | Brophy Family and Youth Services and Salvation Army Homelessness | 33 Henty St, Portland | (03) 5523 3749 | Mon-Fri 9am-5pm |
| Preston | Haven: Home, Safe | 52-56 Mary Street, Preston | (03) 9479 0700 | Mon-Fri 9am-5pm |
| Ringwood | Uniting (Mount Waverley) | 291A Maroondah Highway, Ringwood | (03) 8870 4000 | Mon-Fri 9am-5pm |
| Robinvale | Haven: Home, Safe | 52 Herbert Street, Robinvale | (03) 5026 4901 or 1300 716 776 | Mon-Thurs 10am-4pm |
| Robinvale | Mallee District Aboriginal Services - Aboriginal people | Lot 1 McLennan Drive, Robinvale | (03) 5018 4100 | Mon-Thurs 9am-5pm, Fri 9am-4pm |
| Rosebud | SalvoCare Eastern | 17-19 Nineth Avenue, Rosebud | (03) 5968 0000 | Mon,Tues,Thurs,Fri 9am-5pm |
| Sale | Uniting Care Gippsland | 126 Raymond Street, Sale | (03) 5144 7777 | Mon-Fri 9am-5pm |
| Seymour | BeyondHousing | 54 Tallarook Street, Seymour | (03) 5735 2000 | Mon-Fri 9am-5pm |
| Shepparton | Marian Community - women and children experiencing family violence | Shepparton | (03) 5825 9400 or 1800 015 188 (after hours) | Mon-Fri 9am-5pm |
| Shepparton | BeyondHousing | 43 Wyndham Street, Shepparton | (03) 5833 1000 | Mon-Fri 9am-5pm |
| St Kilda | Launch Housing St Kilda | 122 Chapel Street, St Kilda | (03) 9537 7711 | Mon-Fri 9am-5pm |
| St Kilda | Salvation Army Crisis Centre | 29 Grey Street, St Kilda | 1800 627 727 or (03) 9536 7777 | 9am to 11pm, 7 days a week (phone contact 11pm to 9am) |
| Stawell | Uniting (Victoria and Tasmania) Ltd | 8-22 Patrick Street, Stawell (at Grampians Community Health) | (03) 5358 7400 | Mon-Fri 9am-5pm |
| Sunshine | Salvation Army Social Housing and Support Service Network | 6/147 Harvester Road, Sunshine | (03) 9312 5424 | Mon-Fri 9am-5pm |
| Swan Hill | Mallee Sexual Assault Unit and Domestic Violence Service - women and children experiencing family violence | 14-18 McCallum Street, Swan Hill | (03) 5033 1899 | Mon-Fri 9am-5.30pm |
| Swan Hill | Mallee District Aboriginal Services - Aboriginal people | 70 Nyah Road, Swan Hill | (03) 5032 8600 | Mon-Thur 9am-5pm; Fri 9am-4pm |
| Swan Hill | Mallee Family Care | 229 Beveridge Street, Swan Hill | (03) 5032 4479 | Mon-Fri 9am-5pm |
| Wangaratta | Centre Against Violence | Wangaratta | (03) 5722 2203 or 1800 806 292 | Mon-Fri 9am-5pm (Benalla) |
| Wangaratta | BeyondHousing | 40-42 Rowan Street, Wangaratta | (03) 5722 8000 | Mon-Fri 9am-5pm |
| Warragul | SalvoCare Eastern Gippsland and Quantum Support Services | 36 Williams Street, Warragul | (03) 5622 7008 or 1800 243 455 | Mon-Fri 9am-5pm |
| Warrnambool | Brophy Family and Youth Services - young people | 210 Timor Street, Warrnambool | (03) 5561 8888 | Mon-Fri 9am-5pm |
| Warrnambool | Salvation Army Homelessness | 70 Henna Street, Warrnambool | (03) 5564 9111 | Mon-Fri 9am-5pm |
| Werribee | Unison (Werribee) | Level 1, 1-13 Watton Street, Werribee | (03) 9216 0300 | Mon-Fri 9am-5pm |
| Windsor | Ngwala Willumbong | 93 Wellington Street, Windsor | (03) 9510 3233 | Mon-Fri 9am-5pm |
| Wodonga | Centre Against Violence Women and children experiencing family violence | Wodonga | (03) 5722 2203 or 1800 806 292 | Mon 9am-5pm |
| Wodonga | Junction Support Service – Young people | 155 Melbourne Rd, Wodonga | (02) 6043 7400 | Mon-Fri 9am-5pm |