If you are in urgent need of somewhere to stay, you should call our 24-hour statewide toll free number to get help.
To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence, call 1800 825 955 - 24 hour, statewide, toll free number.
This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.
You can also contact one of the services below or you may wish to apply for housing.
Where the term 'Aboriginal' is used it refers to both Aboriginal and Torres Strait Islander people.
After-hours services
| Name | Address | Phone | Hours of operation |
|---|---|---|---|
| safe steps Family Violence Response Centre - women and children experiencing family violence only | Phone access only | (03) 9322 3555 or toll free 1800 015 188 (not free from mobile) | 24 hours Operates from 5 pm to 9 am Monday to Friday and all day and night on weekends and public holidays |
Specialist Services
| Name | Address | Phone | Hours of operation |
|---|---|---|---|
| Women's Housing Ltd - women and children | Suite 1, Level 1, 21 Cremorne Street, Cremorne | (03) 9412 6868 | Mon-Fri 9pm-5pm |
| Melbourne Youth Support Services - Frontyard Youth Services | 19 King Street, Melbourne | (03) 9614 3688 | Mon-Fri 9am-8pm Weekends and Public Holidays 10am-6pm |
Homelessness Support
| Town/ suburb | Name | Address | Phone | Hours of operation |
| Bacchus Marsh | CAFS Moorabool | 52 Grant Street, Bacchus Marsh | (03) 5367 9900 | Mon-Fri 9am-5pm |
| Bairnsdale | Community Housing Ltd | 4 Riviera Plaza, Bairnsdale | (03) 5152 8933 | Mon-Fri 9am-5pm |
| Bairnsdale | Gippsland and East Gippsland Aboriginal Co-op, Bairnsdale - Nungurra Youth Accommodation Service - young people | 67 Dalnahoy Street, Bairnsdale | (03) 5152 2188 | Mon-Fri 9am-5pm |
| Ballarat | Uniting Care Victoria and Tasmania Ltd | 105 Dana Street, Ballarat | (03) 5332 1286 | Mon-Fri 9am-5pm |
| Bendigo | Bendigo and District Aboriginal Co-operative - Aboriginal people | 119 Prouses Rd, North Bendigo VIC 3550 | (03) 5442 4947 | Mon-Fri 9am-5pm |
| Bendigo | Centre for Non Violence, Family Violence - women and children experiencing family violence only | 18 Forest Street, Bendigo | (03) 5430 3000 | Mon-Fri 9am-5pm |
| Bendigo | Haven; Home. Safe | 10-16 Forest Street, Bendigo | (03) 5444 9000 | Mon-Fri 9am-5pm |
| Bendigo | Anglicare Victoria - young people | 10 Mundy Street, Bendigo | (03) 5434 1100 | Mon-Fri 9am-5pm |
| Bendigo | St Lukes - people experiencing mental health issues | 9 High Street, Eaglehawk | (03) 5430 1200 | Mon-Fri 9am-5pm |
| Box Hill | Community Housing (Vic) Ltd | 19-23 Prospect Street, Box Hill | (03) 9856 0050 or 1300 245 468 | Mon-Fri 9am-5pm |
| Broadford | NEXUS Primary Care | 72 Ferguson Street, Broadford | (03) 5784 5555 or 1300 773 352 | Mon-Fri 9am-5pm |
| Castlemaine | Castlemaine Housing | 12 Lyttleton Street, Castlemaine | (03) 5472 4299 | Mon-Fri 9am-5pm |
| Cheltenham | Launch Housing | 11 Chesterville Road, Cheltenham | (03) 9556 5777 | Mon-Fri 9am-5pm |
| Colac | SalvoConnect | 100 Bromfield Street, Colac | (03) 5223 9220 | Mon 10am-3pm |
| Colac | Barwon Child, Youth and Family | 54C Bromfield Street, Colac | 1800 825 955 | Mon – Fri 9am-5pm |
| Collingwood | Launch Housing | 68 Oxford Street, Collingwood | (03) 9288 9611 or 1800 048 325 | Mon-Fri 9am-5pm |
| Dandenong | WAYSS Ltd | 294 - 300 Thomas Street, Dandenong | (03) 9791 6111 | Mon-Fri 9am-5pm |
| Daylesford | CAFS Daylesford | 13 Hospital Street, Daylesford | (03) 5348 8200 | Mon-Fri 9am-5pm |
| Echuca | Njernda Aboriginal Corporation - Aboriginal people | Hare Street, Echuca | (03) 5480 6252 | Mon-Fri 9am-5pm |
| Echuca | Anglicare Victoria | 51-55 Heygarth Street, Echuca | (03) 5482 0900 | Mon-Fri 9am-5pm |
| Footscray | Unison | 112-122 Victoria Street, Footscray | (03) 9689 2777 | Mon-Fri 9am-5pm |
| Frankston | SalvoCare Eastern | 37 Ross Smith Avenue, Frankston | (03) 9784 5000 | Mon-Fri 9am-5pm |
| Geelong | Barwon Child, Youth and Family - Young people | Youth Hub 109 Yarra Street, Geelong | 1800 825 955 | Mon-Fri 9am-5pm |
| Geelong | SalvoConnect | 26-28 Bellarine Street, Geelong, 3220 | (03) 5223 9200 | Mon-Thurs 9am-3pm |
| Geelong | SalvoConnect - Adult Entry Point | 35 Myers St Geelong | (03) 5223 5400 or 1800 825 955 | Mon-Fri 9am-5pm |
| Glenroy | VincentCare Victoria, Northern Community Hub | 175 Glenroy Road, Glenroy | (03) 9304 0100 | Mon-Fri 9am-5pm |
| Hamilton | SalvoConnect | 246 Gray Street, Hamilton | (03) 5572 5822 | Mon-Thurs 9am-4.30pm |
| Horsham | Uniting Wimmera | 185 Baillie Street, Horsham | (03) 5362 4000 | Mon-Fri 9am-5pm |
| Kerang | Northern District Community Health | 24 Fitzroy Street, Kerang | (03) 5451 0200 | Mon-Fri 9am-5pm |
| Kew | SalvoCare East | 317 Hight Street, Kew | (03) 9853 5680 | Mon-Fri 9am-5pm |
| Kyabram | Haven; Home. Safe | 21 Lake Road, Kyabram | (03) 5852 0001 | Mon-Fri 9am-5pm |
| Kyneton | Cobaw Community Health Centre | 47 High Street, Kyneton | (03) 5421 1666 | Mon-Fri 9am-5pm |
| Lakes Entrance | Gippsland Lakes Community Health Service | 18 Jemmeson Street, Lakes Entrance | (03) 5155 8300 | Mon-Fri 9am-5pm |
| Leongatha | SalvoCare Eastern Gippsland | 2 Long Street, Leongatha | (03) 5662 6400 | Mon-Fri 9am-5pm |
| Lilydale | Anchor Inc | Building LA – level 2/1 Jarlo Drive, Lilydale (situated at the Box Hill Institute, Lakeside campus) | (03) 9760 6400 | Mon-Fri 9am-5pm |
| Mallacoota | Mallacoota District Health Support Service | Corner Genoa Road and Mattsson Streets, Mallacoota | (03) 5158 0243 | Mon-Fri 9am-5pm |
| Maryborough | Maryborough District Health Service | 75 Clarendon Street, Maryborough | (03) 5461 0400 | Mon-Fri 9am-5pm |
| Melbourne | Melbourne Youth Support Services – Frontyard Youth Services | 19 King Street, Melbourne | (03) 9611 2411, toll free 1800 800 531, out of hours 1800 825 955 | Mon-Fri, 9am-8pm. Weekends and public holidays, 10am-6pm |
| Melton | Salvation Army Social Housing and Support Service Network Melton outpost | Civic Centre, 232 High Street, Melton | (03) 9312 5424 | Tues, Thurs, Fri 9am-5pm |
| Mildura | Haven: Home, safe | 143 Lime Avenue, Mildura | (03) 5018 4200 | Mon-Fri 9am-5pm |
| Mildura | Mallee Accommodation and Support Program - Young people | 143 Langtree Ave, Mildura | (03) 5021 6500 | Mon-Fri 9am-5pm |
| Mildura | Mallee Sexual Assault Unit and Domestic Violence Service - women and children experiencing family violence | 144-146 Lime Avenue, Mildura | (03) 5025 5400 | Mon-Fri 9am-5pm |
| Mildura | Mallee District Aboriginal Services - Aboriginal people | 120 Madden Avenue, Mildura | (03) 5018 4100 | Mon-Thur 9am-5pm; Fri 9am-4pm |
| Morwell | Community Housing Ltd Morwell | 12-14 Church Street, Morwell | (03) 5120 4800 | Mon-Fri 9am-5pm |
| Morwell | Kurnai Youth Homelessness Service - Indigenous young people | 25-27 Rintoull Street, Morwell | (03) 5135 6055 | Mon-Fri 9am-5pm |
| Mount Waverley | Uniting Care Harrison | 321 Ferntree Gully Road, Mount Waverley | (03) 9051 3000 | Mon-Fri 9am-5pm |
| Orbost | Orbost Regional Health | 107 Boundary Road, Orbost | (03) 5154 6666 | Mon-Fri 9am-5pm |
| Portland | Brophy Family and Youth Services and SalvoConnect | 5 Gawler Street, Portland | (03) 5522 1480 | Mon-Fri 9am-5pm |
| Preston | Haven; Home. Safe | 52-56 Mary Street, Preston | (03) 9479 0700 | Mon-Fri 9am-5pm |
| Ringwood | Uniting Wesley | 291A Maroondah Highway, Ringwood | (03) 8870 4020 or 8870 4000 | Mon-Fri 9am-5pm |
| Robinvale | Haven; Home. Safe | 52 Herbert Street, Robinvale | (03) 5026 4901 or 1300 716 776 | Mon-Thurs 10am-4pm |
| Robinvale | Mallee District Aboriginal Services - Aboriginal people | Lot 1 McLennan Drive, Robinvale | (03) 5018 4100 | Mon-Thurs 9am-5pm, Fri 9am-4pm |
| Rosebud | SalvoCare Eastern | 17-19 Nineth Avenue, Rosebud | (03) 5968 0000 | Mon,Tues,Thurs,Fri 9am-5pm |
| Sale | Uniting Care Gippsland | 126 Raymond Street, Sale | (03) 5144 7777 | Mon-Fri 9am-5pm |
| Seymour | BeyondHousing | 54 Tallarook Street, Seymour | (03) 5735 2000 | Mon-Fri 9am-5pm |
| Shepparton | Marian Community - women and children experiencing family violence | Shepparton | (03) 5821 9458 or 1800 015 188 (after hours) | Mon-Fri 9am-5pm |
| Shepparton | BeyondHousing | 43b Wyndham Street, Shepparton | (03) 5833 1000 | Mon-Fri 9am-5pm |
| St Kilda | Launch Housing St Kilda | 122 Chapel Street, St Kilda | (03) 9537 7711 | Mon-Fri 9am-5pm |
| St Kilda | Salvation Army Crisis Centre | 29 Grey Street, St Kilda | 1800 627 727 or (03) 9536 7777 | 9am to 11pm, 7 days a week (phone contact 11pm to 9am) |
| Stawell | Uniting Wimmera | 8-22 Patrick Street, Stawell | (03) 5358 7400 | Mon-Fri 9am-5pm |
| Sunshine | Salvation Army Social Housing and Support Service Network | 6/147 Harvester Road, Sunshine | (03) 9312 5424 | Mon-Fri 9am-5pm |
| Swan Hill | Mallee Sexual Assault Unit and Domestic Violence Service - women and children experiencing family violence | 14-18 McCallum Street, Swan Hill | (03) 5033 1899 | Mon-Fri 9am-5.30pm |
| Swan Hill | Mallee District Aboriginal Services - Aboriginal people | 70 Nyah Road, Swan Hill | (03) 5032 8600 | Mon-Thur 9am-5pm; Fri 9am-4pm |
| Swan Hill | Mallee Family Care | 229 Beveridge Street, Swan Hill | (03) 5032 4479 | Mon-Fri 9am-5pm |
| Wangaratta | Centre Against | Wangaratta | (03) 5722 2203 or 1800 806 292 | Mon-Fri 9am-5pm (services Benalla) |
| Wangaratta | BeyondHousing | 40-42 Rowan Street, Wangaratta | (03) 5722 8000 | Mon-Fri 9am-5pm |
| Warragul | SalvoCare Eastern Gippsland and Quantum Support Services | 36 Williams Street, Warragul | (03) 5622 7008 or 1800 243 455 | Mon-Fri 9am-5pm |
| Warrnambool | Brophy Family and Youth Services - young people | 210 Timor Street, Warrnambool | (03) 5561 8888 | Mon-Fri 9am-5pm |
| Warrnambool | SalvoConnect | 70 Henna Street, Warrnambool | (03) 5561 9111 | Mon-Fri 9am-5pm |
| Werribee | Unison (Werribee) | Level 1, 1-13 Watton Street, Werribee | (03) 9216 0300 | Mon-Fri 9am-5pm |
| Windsor | Ngwala - Willumbong | 93 Wellington Street, Windsor | (03) 9510 3233 | Mon-Fri 9am-5pm |
| Wodonga | Centre Against Violence Women and children experiencing family violence | Wodonga | (03) 5722 2203 or 1800 806 292 | Mon 9am-5pm |
| Wodonga | Junction Support Service – Young people | 155 Melbourne Rd, Wodonga | (02) 6043 7400 | Mon-Fri 9am-5pm |
| Wodonga | BeyondHousing | 82 High Street, Wodonga | (02) 6055 9000 | Mon-Fri 9am-5pm |
| Statewide | Statewide After Hours Service | Phone access only | (03) 9536 7777 or toll free from landline 1800 825 955 | Mon-Fri 5pm-9am and all day and night on weekends and public holidays |
| Statewide | Safe Steps | Phone access only | (03) 9322 3555 or toll free 1800 015 188 (not free from mobile) | 24 hours |