Getting help

If you are in urgent need of somewhere to stay, you should call our 24-hour statewide toll free number to get help.

To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence, call 1800 825 955 - 24 hour, statewide, toll free number.

This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

You can also contact one of the services below or you may wish to apply for housing.

Where the term 'Aboriginal' is used it refers to both Aboriginal and Torres Strait Islander people.

Statewide after-hours services

Name Address Phone Hours of operation
Homelessness Statewide After-Hours Service Phone access only (03) 9536 7777 or toll free from landline 1800 825 955 or 1800 627 727  Operates from 5pm to 9am Monday to Friday and all day and night on weekends and public holidays
Safe Steps Family Violence Response Centre - women and children experiencing family violence only  Phone access only (03) 9322 3555
or toll free
1800 015 188
(not free from mobile)
24 hours

Statewide specialist services

Name Address Phone Hours of operation
Women's Housing Ltd - women and children Suite 1, Level 1, 21 Cremorne Street, Cremorne (03) 9412 6868 Mon-Fri
9pm-5pm
Melbourne Youth Support Services - Frontyard Youth Services 19 King Street, Melbourne (03) 9977 0077 Mon-Fri
9am-8pm,
weekends and public holidays 10am-6pm

Local homelessness support                             

Town/ suburb Name Address Phone Hours of operation
Bacchus Marsh CAFS Moorabool 52 Grant Street, Bacchus Marsh (03) 5367 9900 Mon-Fri 9am-5pm
Bairnsdale Community Housing Ltd 4 Riviera Plaza, Bairnsdale (03) 5152 8933 Mon-Fri 9am-5pm
Bairnsdale Gippsland and East Gippsland Aboriginal Co-op, Bairnsdale - Nungurra Youth Accommodation Service - young people 87 Dalmahoy Street, Bairnsdale (03) 5152 2188 Mon-Fri 9am-5pm
Ballarat Uniting Vic. Tas. 105 Dana Street, Ballarat (03) 5332 1286 Mon-Fri 9am-5pm
Bendigo Bendigo and District Aboriginal Co-operative - Aboriginal people 41-43 Myers Street, Bendigo (03) 5442 4947 Mon-Fri 9am-5pm
Bendigo Centre for Non-Violence, Family Violence - women and children experiencing family violence only 96-98 Pall Mall, Bendigo (03) 5430 3000 Mon-Fri 9am-5pm
Bendigo Haven; Home, Safe  10-16 Forest Street, Bendigo (03) 5444 9000 Mon-Fri 9am-5pm
Bendigo Anglicare Victoria - young people between 16 to 19 years of age. Mental health. 10 Mundy Street, Bendigo (03) 5440 1100 Mon-Fri 9am-5pm
Box Hill Community Housing (Vic) Ltd 19-23 Prospect Street, Box Hill (03) 9856 0050 or 1300 245 468 Mon-Fri 9am-5pm
Broadford NEXUS Primary Care 72 Ferguson Street, Broadford (03) 5784 555 or 1300 773 352 Mon-Fri 9am-5pm
Castlemaine Dhelkaya Health 142 Cornish Street, Castlemaine (Spencely House) (03) 5479 1000 Mon-Thurs 9am-5pm, Fri 9am-4:30pm
Cheltenham Launch Housing Phone-based service (03) 9556 5777 Mon-Fri 9am-5pm
Colac SalvoConnect Housing 35 Myers Street, Colac (03) 5223 5461 Mon 10am-3pm
Colac Barwon Child, Youth and Family – young people 54C Bromfield Street, Colac 1800 825 955 or (03) 5231 4740 Mon-Fri 9am-5pm
Collingwood Launch Housing 68 Oxford Street, Collingwood (03) 9288 9611 or 1800 048 325 Mon-Fri 9am-5pm
Dandenong WAYSS Ltd 20 Princess Highway, Dandenong (03) 9791 6111 Mon-Fri 9am-5pm
Daylesford CAFS Daylesford 8 Park Lane, Daylesford (03) 5337 3333 Mon-Fri 9am-5pm
Echuca Njernda Aboriginal Corporation - Aboriginal people 103-107 Hare Street, Echuca (03) 5480 6252 (choose option 3) Mon-Fri 9am-5pm
Echuca Anglicare Victoria 486 High Street, Echuca (03) 5482 0900 Mon-Fri 9am-5pm
Footscray Unison 229 Barkly Street, Footscray (03) 9688 8300 Mon-Fri 9am-5pm
Frankston SalvoCare Eastern 37 Ross Smith Avenue East, Frankston (03) 9784 5000 Mon-Fri 9am-5pm
Geelong Meli - Young people Youth Hub 109 Yarra Street, Geelong 1800 825 955 Mon-Fri 9am-5pm
Geelong The Salvation Army 35 Myers Street Geelong (03) 5223 9220 Mon-Fri 9am-5pm
Glenroy VincentCare Victoria, Northern Community Hub 175 Glenroy Road, Glenroy (03) 9304 0100 Mon-Fri 9am-5pm
Hamilton SalvoConnect 246 Gray Street, Hamilton (03) 5572 5822 Mon-Thurs 9am-4:30pm
Horsham Uniting Wimmera 185 Baillie Street, Horsham (03) 5362 4000 Mon-Fri 8am-4pm
Kerang Northern District Community Health 24 Fitzroy Street, Kerang (03) 5451 0200 Mon-Fri 9am-5pm
Kew SalvoCare East 317 High Street, Kew (03) 9853 5680 Mon-Fri 9am-5pm
Kyabram Haven; Home, Safe 21 Lake Road, Kyabram (03) 5852 0001 Mon-Fri 9am-5pm
Kyneton Sunbury Cobaw Community Health 1 Caroline Chisholm Drive, Kyneton (03) 5421 1666 Mon-Fri 9am-5pm
Lakes Entrance Gippsland Lakes Complete Health Service 18-28 Jemmeson Street, Lakes Entrance (03) 5155 8300 Mon-Fri 9am-5pm
Leongatha SalvoCare Eastern Gippsland 2 Long Street, Leongatha (03) 5662 6400 Mon-Fri 9am-5pm
Lilydale Anchor Inc Building LA – level 2/1 Jarlo Drive, Lilydale (situated at the Box Hill Institute, Lakeside campus) (03) 9760 6400 Mon-Fri 9am-5pm
Mallacoota Mallacoota District Health Support Service Corner Genoa Road and Mattsson Streets, Mallacoota (03) 5158 0243 Mon-Fri 9am-5pm
Maryborough Maryborough District Health Service 75 -87 Clarendon Street, Maryborough (03) 5461 0300 Mon-Fri 9am-5pm
Melbourne Melbourne Youth Support Services - Frontyard Youth Services 19 King Street, Melbourne (03) 9977 0077, toll free 1800 800 531, out of hours 1800 825 955 Mon-Fri 9am-8pm, weekends and public holidays 10am-6pm
Melton Salvation Army Social Housing and Support Service Network Melton outpost Civic Centre, 232 High Street, Melton (03) 9312 5424 or 1800 825 955  Tues, Thurs, Fri 9am-5pm
Mildura Haven; Home, safe 143 Lime Avenue, Mildura (03) 5018 4200 or 1300 428 364 Mon-Fri 9am-5pm
Mildura Mallee Accommodation and Support Program - young people 118-124 Pine Avenue, Mildura (03) 5021 6500 Mon-Fri 9am-5pm
Mildura Mallee Sexual Assault Unit and Domestic Violence Services  women and children experiencing family violence 144-146 Lime Avenue, Mildura (03) 5021 2130 Mon-Fri 9am-5pm
Mildura Mallee District Aboriginal Services - Aboriginal people 120 Madden Avenue, Mildura (03) 5018 4100 Mon-Thur 9am-5pm; Fri 9am-4pm
Morwell Community Housing Ltd Morwell 12-14 Church Street, Morwell (03) 5120 4800 Mon-Fri 9am-5pm
Morwell VACCA - Kurnai Youth Homelessness Service - Indigenous young people 21 Hazelwood Road, Morwell (03) 5135 6055 Mon-Fri 9am-5pm
Mount Waverley Uniting Care Harrison 321 Ferntree Gully Road, Mount Waverley (03) 9051 3000 or 1300 277 478 Mon-Fri 8am-4pm
Nunawading The Salvation Army 1/353 Whitehorse Road, Nunawading (03) 9890 7144 Mon-Fri 9am-5pm
Orbost Orbost Regional Health 107 Boundary Road, Orbost (03) 5154 6666 Mon-Fri 9am-5pm
Portland Brophy Family and Youth Services and SalvoConnect 5 Gawler Street, Portland (03) 5522 1480 Mon-Fri 9am-5pm
Preston Haven; Home, Safe 52-56 Mary Street, Preston (03) 9479 0700 or 1300 428 364 Mon-Fri 9am-5pm
Ringwood Uniting Vic.Tas. 291A Maroondah Highway, Ringwood (03) 8870 4000 or (03) 8870 4000 Mon-Fri 8am-4pm
Robinvale Robinvale Resource Centre - Haven; Home. Safe 72 Herbert Street, Robinvale (03) 5051 8000 or 1300 428 364 Mon-Thurs 10am-4pm
Rosebud SalvoCare Eastern 17-19 Nineth Avenue, Rosebud (03) 5986 0000 Mon, Tues, Thurs, Fri 9am-5pm
Sale Uniting Vic.Tas. 126 Raymond Street, Sale (03) 5144 7777 Mon-Fri 9am-5pm
Seymour BeyondHousing 54 Tallarook Street, Seymour (03) 5735 2000 Mon-Fri 9am-5pm
Shepparton Marian Community - women and children experiencing family violence 144 Welsford Street, Shepparton (03) 5821 9458 or 1800 015 188 (after hours) Mon-Fri 9am-5pm
Shepparton BeyondHousing 49 Stewart Street, Shepparton (03) 5833 1000 Mon-Fri 9am-5pm
St Kilda Launch Housing St Kilda 122 Chapel Street, St Kilda (03) 5898 1111 Mon-Fri 9am-5pm
St Kilda Salvation Army Crisis Centre 29 Grey Street, St Kilda 1800 627 727 or (03) 9536 7777 9am to 11pm, 7 days a week (phone contact 11pm to 9am)
Stawell Uniting Wimmera Phone-based service (03) 5362 4000 Mon-Fri 9am-5pm
Sunshine Salvation Army Social Housing and Support Service Network 6/147 Harvester Road, Sunshine (03) 9312 5424 Mon-Fri 9am-5pm
Swan Hill Mallee Sexual Assault Unit and Domestic Violence Service - women and children experiencing family violence 14-18 McCallum Street, Swan Hill (03) 5033 1899 Mon-Fri 9am-5.30pm
Swan Hill Mallee District Aboriginal Services - Aboriginal people 70 Nyah Road, Swan Hill (03) 5032 8600 Mon-Thur 9am-5pm; Fri 9am-4pm
Swan Hill Mallee Family Care 229 Beveridge Street, Swan Hill (03) 5032 4479 Mon-Fri 9am-5pm
Wangaratta Centre Against Violence - women and children experiencing violence Wangaratta (03) 5722 2203 or 1800 806 292 Mon-Fri 9am-5pm (services Benalla)
Wangaratta BeyondHousing 40-42 Rowan Street, Wangaratta (03) 5722 8000 Mon-Fri 9am-5pm
Warragul Salvation Army Gippsland and Quantum Support Services 36 Williams Street, Warragul (03) 5622 7008 or 1800 243 455 Mon-Fri 9am-5pm
Warrnambool Brophy Family and Youth Services - young people 210 Timor Street, Warrnambool (03) 5561 8888 or 1300 276 749 Mon-Fri 9am-5pm
Warrnambool SalvoConnect 70 Henna Street, Warrnambool (03) 5564 9111 Mon-Fri 9am-5pm
Werribee Unison Housing Level 1, 1-13 Watton Street, Werribee (03) 9216 0300 Mon-Fri 9am-5pm
Windsor Ngwala Willumbong 93 Wellington Street, Windsor (03) 9510 3233 Mon-Fri 9am-5pm
Wodonga Centre Against Violence - women and children experiencing family violence Wodonga (03) 5722 2203 or 1800 806 292 Mon 9am-5pm
Wodonga Junction Support Service - young people 155 Melbourne Road, Wodonga (02) 6043 7400 Mon-Fri 9am-5pm
Wodonga BeyondHousing 82 High Street, Wodonga (02) 6055 9000 Mon-Fri 9am-5pm