Getting help

If you are in urgent need of somewhere to stay, you should call our 24-hour statewide toll free number to get help.

To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence, call 1800 825 955 - 24 hour, statewide, toll free number.

This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

You can also contact one of the services below or you may wish to apply for housing.

Where the term 'Aboriginal' is used it refers to both Aboriginal and Torres Strait Islander people.

Statewide after-hours services

NameAddressPhoneHours of operation
Homelessness Statewide After-Hours ServicePhone access only(03) 9536 7777 or toll free from landline 1800 825 955 or 1800 627 727 Operates from 5pm to 9am Monday to Friday and all day and night on weekends and public holidays
Safe Steps Family Violence Response Centre - women and children experiencing family violence only Phone access only(03) 9322 3555
or toll free
1800 015 188
(not free from mobile)
24 hours

Statewide specialist services

NameAddressPhoneHours of operation
Women's Housing Ltd - women and childrenSuite 1, Level 1, 21 Cremorne Street, Cremorne(03) 9412 6868Mon-Fri
Melbourne Youth Support Services - Frontyard Youth Services19 King Street, Melbourne(03) 9977 0077Mon-Fri
weekends and public holidays 10am-6pm

Local homelessness support                             

Town/ suburbNameAddressPhoneHours of operation
Bacchus MarshCAFS Moorabool52 Grant Street, Bacchus Marsh(03) 5367 9900Mon-Fri 9am-5pm
BairnsdaleCommunity Housing Ltd4 Riviera Plaza, Bairnsdale(03) 5152 8933Mon-Fri 9am-5pm
BairnsdaleGippsland and East Gippsland Aboriginal Co-op, Bairnsdale - Nungurra Youth Accommodation Service - young people87 Dalmahoy Street, Bairnsdale(03) 5152 2188Mon-Fri 9am-5pm
BallaratUniting Vic. Tas.105 Dana Street, Ballarat(03) 5332 1286Mon-Fri 9am-5pm
BendigoBendigo and District Aboriginal Co-operative - Aboriginal people41-43 Myers Street, Bendigo(03) 5442 4947Mon-Fri 9am-5pm
BendigoCentre for Non-Violence, Family Violence - women and children experiencing family violence only96-98 Pall Mall, Bendigo(03) 5430 3000Mon-Fri 9am-5pm
BendigoHaven; Home, Safe 10-16 Forest Street, Bendigo(03) 5444 9000Mon-Fri 9am-5pm
BendigoAnglicare Victoria - young people between 16 to 19 years of age. Mental health.10 Mundy Street, Bendigo(03) 5440 1100Mon-Fri 9am-5pm
BlackburnCommunity Housing (Vic) Ltd1 Chapel St, Blackburn(03) 9856 0098 or 1300 245 468Mon-Fri 9am-5pm
BlackburnUniting Blackburn Community Services and Outreach160 Whitehorse Road (entry via Railway Rd on the concourse), Blackburn1300 329 133Mon-Fri 9am-5pm
BroadfordNEXUS Primary Care72 Ferguson Street, Broadford(03) 5784 555 or 1300 773 352Mon-Fri 9am-5pm
CastlemaineDhelkaya Health142 Cornish Street, Castlemaine (Spencely House)(03) 5479 1000Mon-Thurs 9am-5pm, Fri 9am-4:30pm
CheltenhamLaunch HousingPhone-based service(03) 9556 5777Mon-Fri 9am-5pm
ColacSalvoConnect Housing51-57 Dennis Street, Colac(03) 5223 5414Mon 9am-3pm
ColacMeli – young people54C Bromfield Street, Colac(03) 5226 8932Mon-Fri 9am-5pm
CollingwoodLaunch Housing68 Oxford Street, Collingwood(03) 9288 9611 or 1800 048 325Mon-Fri 9am-5pm
DandenongWAYSS Ltd20 Princess Highway, Dandenong(03) 9791 6111Mon-Fri 9am-5pm
DaylesfordCAFS Daylesford8 Park Lane, Daylesford(03) 5337 3333Mon-Fri 9am-5pm
EchucaNjernda Aboriginal Corporation – Aboriginal people103-109 Hare Street, Echuca (Old Primary School 208)(03) 5480 6252 –Choose option 3Mon-Fri 9am-5pm
EchucaAnglicare Victoria486 High Street, Echuca(03) 5482 0900Mon-Fri 9am-5pm
FootscrayUnison229 Barkly Street, Footscray(03) 9688 8300Mon-Fri 9am-5pm
FrankstonSalvoCare Eastern37 Ross Smith Avenue East, Frankston(03) 9784 5000Mon-Fri 9am-5pm
GeelongMeli - Young people222 Malop Street, Geelong1800 825 955Mon-Fri 9am-5pm
GeelongThe Salvation Army35 Myers Street Geelong(03) 5223 9220Mon-Fri 9am-5pm
GlenroyVincentCare Victoria, Northern Community Hub175 Glenroy Road, Glenroy(03) 9304 0100Mon-Fri 9am-5pm
HamiltonSalvoConnect246 Gray Street, Hamilton(03) 5572 5822Mon-Thurs 9am-4:30pm
HorshamUniting Wimmera185 Baillie Street, Horsham(03) 5362 4000Mon-Fri 8am-4pm
KerangNorthern District Community Health24 Fitzroy Street, Kerang(03) 5451 0200Mon-Fri 9am-5pm
KewSalvoCare East317 High Street, Kew(03) 9853 5680Mon-Fri 9am-5pm
KyabramHaven; Home, Safe21 Lake Road, Kyabram(03) 5852 0001Mon-Fri 9am-5pm
KynetonSunbury Cobaw Community Health1 Caroline Chisholm Drive, Kyneton(03) 5421 1666Mon-Fri 9am-5pm
Lakes EntranceGippsland Lakes Complete Health Service18-28 Jemmeson Street, Lakes Entrance(03) 5155 8300Mon-Fri 9am-5pm
LeongathaSalvoCare Eastern Gippsland2 Long Street, Leongatha(03) 5662 6400Mon-Fri 9am-5pm
LilydaleAnchor IncBuilding LA – level 2/1 Jarlo Drive, Lilydale (situated at the Box Hill Institute, Lakeside campus)(03) 9760 6400Mon-Fri 9am-5pm
MallacootaMallacoota District Health Support ServiceCorner Genoa Road and Mattsson Streets, Mallacoota(03) 5158 0243Mon-Fri 9am-5pm
MaryboroughMaryborough District Health Service75 -87 Clarendon Street, Maryborough(03) 5461 0300Mon-Fri 9am-5pm
MelbourneMelbourne Youth Support Services - Frontyard Youth Services19 King Street, Melbourne(03) 9977 0077, toll free 1800 800 531, out of hours 1800 825 955Mon-Fri 9am-8pm, weekends and public holidays 10am-6pm
MilduraHaven; Home, safe143 Lime Avenue, Mildura(03) 5018 4200 or 1300 428 364Mon-Fri 9am-5pm
MilduraMallee Accommodation and Support Program - young people118-124 Pine Avenue, Mildura(03) 5021 6500Mon-Fri 9am-5pm
MilduraMallee Sexual Assault Unit and Domestic Violence Services  women and children experiencing family violence144-146 Lime Avenue, Mildura(03) 5021 2130Mon-Fri 9am-5pm
MilduraMallee District Aboriginal Services - Aboriginal people120 Madden Avenue, Mildura(03) 5018 4100Mon-Thur 9am-5pm; Fri 9am-4pm
MorwellCommunity Housing Ltd Morwell12-14 Church Street, Morwell(03) 5120 4800Mon-Fri 9am-5pm
MorwellVACCA - Kurnai Youth Homelessness Service - Indigenous young people21 Hazelwood Road, Morwell(03) 5135 6055Mon-Fri 9am-5pm
NunawadingThe Salvation Army1/353 Whitehorse Road, Nunawading(03) 9890 7144Mon-Fri 9am-5pm
OrbostOrbost Regional Health107 Boundary Road, Orbost(03) 5154 6666Mon-Fri 9am-5pm
PortlandBrophy Family and Youth Services and SalvoConnect5 Gawler Street, Portland(03) 5522 1480Mon-Fri 9am-5pm
PrestonHaven; Home, Safe52-56 Mary Street, Preston(03) 9479 0700 or 1300 428 364Mon-Fri 9am-5pm
RingwoodUniting Vic.Tas.291A Maroondah Highway, Ringwood(03) 8870 4000 or (03) 8870 4000Mon-Fri 8am-4pm
RobinvaleRobinvale Resource Centre - Haven; Home. Safe72 Herbert Street, Robinvale(03) 5051 8000 or 1300 428 364Mon-Thurs 10am-4pm
RosebudSalvoCare Eastern17-19 Nineth Avenue, Rosebud(03) 5986 0000Mon, Tues, Thurs, Fri 9am-5pm
SaleUniting Vic.Tas.126 Raymond Street, Sale(03) 5144 7777Mon-Fri 9am-5pm
SeymourBeyondHousing54 Tallarook Street, Seymour(03) 5735 2000Mon-Fri 9am-5pm
SheppartonMarian Community - women and children experiencing family violence144 Welsford Street, Shepparton(03) 5821 9458 or 1800 015 188 (after hours)Mon-Fri 9am-5pm
SheppartonBeyondHousing49 Stewart Street, Shepparton(03) 5833 1000Mon-Fri 9am-5pm
St KildaLaunch Housing St Kilda122 Chapel Street, St Kilda(03) 5898 1111Mon-Fri 9am-5pm
St KildaSalvation Army Crisis Centre29 Grey Street, St Kilda1800 627 727 or (03) 9536 77779am to 11pm, 7 days a week (phone contact 11pm to 9am)
StawellUniting WimmeraPhone-based service(03) 5362 4000Mon-Fri 9am-5pm
SunshineSalvation Army Social Housing and Support Service Network34 Devonshire Road, Sunshine(03) 9313 4700Mon-Fri 9am-5pm
Swan HillMallee Sexual Assault Unit and Domestic Violence Service - women and children experiencing family violence14-18 McCallum Street, Swan Hill(03) 5033 1899Mon-Fri 9am-5.30pm
Swan HillMallee District Aboriginal Services - Aboriginal people70 Nyah Road, Swan Hill(03) 5032 8600Mon-Thur 9am-5pm; Fri 9am-4pm
Swan HillMallee Family Care229 Beveridge Street, Swan Hill(03) 5032 4479Mon-Fri 9am-5pm
WangarattaCentre Against Violence - women and children experiencing violenceWangaratta(03) 5722 2203 or 1800 806 292Mon-Fri 9am-5pm (services Benalla)
WangarattaBeyondHousing40-42 Rowan Street, Wangaratta(03) 5722 8000Mon-Fri 9am-5pm
WarragulSalvation Army Gippsland and Quantum Support Services36 Williams Street, Warragul(03) 5622 7008 or 1800 243 455Mon-Fri 9am-5pm
WarrnamboolBrophy Family and Youth Services - young people210 Timor Street, Warrnambool(03) 5561 8888 or 1300 276 749Mon-Fri 9am-5pm
WarrnamboolSalvoConnect70 Henna Street, Warrnambool(03) 5564 9111Mon-Fri 9am-5pm
WerribeeUnison HousingLevel 1, 1-13 Watton Street, Werribee(03) 9216 0300Mon-Fri 9am-5pm
WindsorNgwala Willumbong93 Wellington Street, Windsor(03) 9510 3233Mon-Fri 9am-5pm
WodongaCentre Against Violence - women and children experiencing family violenceWodonga(03) 5722 2203 or 1800 806 292Mon 9am-5pm
WodongaJunction Support Service - young people155 Melbourne Road, Wodonga(02) 6043 7400Mon-Fri 9am-5pm
WodongaBeyondHousing82 High Street, Wodonga(02) 6055 9000Mon-Fri 9am-5pm