Getting help

If you are in urgent need of somewhere to stay, you should call our 24-hour statewide toll free number to get help.

To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence, call 1800 825 955 - 24 hour, statewide, toll free number.

This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

You can also contact one of the services below or you may wish to apply for housing.

Where the term 'Aboriginal' is used it refers to both Aboriginal and Torres Strait Islander people.

After-hours services

Name Address Phone Hours of operation
Safe steps Family Violence Response Centre - women and children experiencing family violence only Phone access only (03) 9322 3555 or toll free 1800 015 188 (not free from mobile) 24 hours Operates from 5 pm to 9 am Monday to Friday and all day and night on weekends and public holidays
Statewide After Hours Service Phone access only (03) 9536 7777 or toll free from landline 1800 825 955 Mon-Fri 5pm-9am and all day and night on weekends and public holidays

Specialist Services

Name Address Phone Hours of operation
Women's Housing Ltd Suite 1, Level 1, 21 Cremorne Street, Cremorne (03) 9412 6868 Mon-Fri 9pm-5pm
Melbourne Youth Support Services - Frontyard Youth Services 19 King Street, Melbourne (03) 9614 3688 Mon-Fri 9am-8pm Weekends and Public Holidays 10am-6pm

Homelessness Support                             

Town/ suburb Name Address Phone Hours of operation
Bacchus Marsh CAFS Moorabool 52 Grant Street, Bacchus Marsh (03) 5367 9900 Mon-Fri 9am-5pm
Bairnsdale Community Housing Ltd 4 Riviera Plaza, Bairnsdale (03) 5152 8933 Mon-Fri 9am-5pm
Bairnsdale Gippsland and East Gippsland Aboriginal Co-op, Bairnsdale - Nungurra Youth Accommodation Service - young people 67 Dalmahoy Street, Bairnsdale (03) 5152 2188 Mon-Fri 9am-5pm
Ballarat Uniting (Victoria and Tasmania) Ltd 105 Dana Street, Ballarat (03) 5332 1286 Mon-Fri 9am-4.30pm
Bendigo Bendigo and District Aboriginal Co-operative 13-15 Forest Street, Bendigo (03) 5442 4947 Mon-Fri 9am-5pm
Bendigo Centre for Non Violence, Family Violence 18 Forest Street, Bendigo (03) 5430 3000 Mon-Fri 9am-5pm
Bendigo Haven: Home, Safe  10-16 Forest Street, Bendigo (03) 5444 9000 Mon-Fri 9am-5pm
Bendigo Anglicare Victoria 10 Mundy Street, Bendigo (03) 5440 1100 Mon-Fri 9am-5pm
Box Hill Community Housing (Vic) Ltd 19-23 Prospect Street, Box Hill (03) 9856 0050 or 1300 245 468 Mon-Fri 9am-5pm
Broadford NEXUS Primary Care 72 Ferguson Street, Broadford 1300 773 352 Mon-Fri 9am-5pm
Castlemaine Dhalkeya Health (Castlemaine Health) 12 Lyttleton Street, Castlemaine (03) 5472 4299 Mon-Fri 9am-5pm
Cheltenham Launch Housing 11 Chesterville Road, Cheltenham (03) 9556 5777 Mon-Fri 9am-5pm
Colac The Salvation Army Homelessness Barwon 100 Bromfield Street, Colac (03) 5223 9220 Wed 9am-1pm
Colac Barwon Child, Youth and Family – Young people 54C Bromfield Street, Colac 1800 825 955 Mon – Fri 9am-5pm
Collingwood Launch Housing 68 Oxford Street, Collingwood (03) 9288 9611 or 1800 048 325 Mon-Fri 9am-5pm
Dandenong WAYSS Ltd 294 - 300 Thomas Street, Dandenong (03) 9791 6111 Mon-Fri 9am-5pm
Daylesford CAFS Daylesford 8 Park Lane, Daylesford (03) 5348 8200 Mon-Fri 9am-5pm
Echuca Njernda Aboriginal Corporation Hare Street, Echuca (03) 5480 6252 Mon-Thur 8.30am-4.30pm and Fri 8.30am-4.00pm
Echuca Anglicare Victoria 51-55 Heygarth Street, Echuca (03) 5482 0900 Mon-Fri 9am-5pm
Footscray Unison 112-122 Victoria Street, Seddon (03) 9689 2777 Mon-Fri 9am-5pm
Frankston SalvoCare Eastern 37 Ross Smith Avenue East, Frankston (03) 9784 5000 Mon-Fri 9am-5pm
Geelong Barwon Child, Youth and Family - Young people Youth Hub 109 Yarra Street, Geelong 1800 825 955 Mon-Fri 9am-5pm
Geelong The Salvation Army Homelessness Barwon 35 Myers Street Geelong (03) 5223 5400 or 1800 825 955 Mon-Fri 9am-5pm
Glenroy VincentCare Victoria, Northern Community Hub 175 Glenroy Road, Glenroy (03) 9304 0100 or Free call 1800 614 468 Mon-Fri 9am-5pm
Hamilton Salvation Army Homelessness 246 Gray Street, Hamilton (03) 5572 5822 Mon-Thurs 9am-5pm
Horsham Uniting (Victoria and Tasmania) Ltd 185 Baillie Street, Horsham (03) 5362 4000 Mon-Fri 9am-5pm
Kerang Northern District Community Health 24 Fitzroy Street, Kerang (03) 5451 0200 Mon-Fri 9am-5pm
Kyabram Haven: Home, Safe 21 Lake Road, Kyabram (03) 5852 0001 Mon-Fri 9am-5pm
Kyneton Sunbury and Cobaw Community Health 47 High Street, Kyneton (03) 5421 1666 Mon-Fri 9am-5pm
Lakes Entrance Gippsland Lakes Complete Health Service 18 Jemmeson Street, Lakes Entrance (03) 5155 8300 Mon-Fri 9am-5pm
Leongatha SalvoCare Eastern Gippsland 2 Long Street, Leongatha (03) 5662 6400 Mon-Fri 9am-5pm
Lilydale Anchor Inc Building LA – level 2/1 Jarlo Drive, Lilydale (situated at the Box Hill Institute, Lakeside campus) (03) 9760 6400 Mon-Fri 9am-5pm
Mallacoota Mallacoota District Health Support Service Corner Genoa Road and Mattsson Streets, Mallacoota (03) 5158 0243 Mon-Fri 9am-5pm
Maryborough Maryborough District Health Service 75 Clarendon Street, Maryborough (03) 5461 0400 Mon-Fri 9am-5pm
Melton Salvation Army Social Housing and Support Service Network Melton outpost Civic Centre, 232 High Street, Melton (03) 9313 4300 Option 1 Site currently closed. Remote appointments only
Mildura Haven: Home, safe 143 Lime Avenue, Mildura (03) 5018 4200 Mon-Fri 9am-5pm
Mildura Mallee Accommodation and Support Program - Young people 140 Langtree Ave, Mildura (03) 5021 6500 Mon-Fri 9am-5pm
Mildura Mallee Sexual Assault Unit & Domestic Violence Services  Accommodation and Support Program - Young people 144-146 Lime Avenue, Mildura (03) 5025 5400 Mon-Fri 9am-5pm
Mildura Mallee District Aboriginal Services 120 Madden Avenue, Mildura (03) 5018 4100 Mon-Thur 9am-5pm; Fri 9am-4pm
Morwell Community Housing Ltd Morwell 12-14 Church Street, Morwell (03) 5120 4800 Mon-Fri 9am-5pm
Morwell Kurnai Youth Homelessness Service - Indigenous young people 25-27 Rintoull Street, Morwell (03) 5135 6055 Mon-Fri 9am-5pm
Mount Waverley Uniting (Ringwood) 321 Ferntree Gully Road, Mount Waverley 1300 277 478 Mon-Fri 9am-5pm
Nunawading The Salvation Army 1/353 Whitehorse Road, Nunawading (03) 9890 7144 Mon-Fri 9am-5pm
Orbost Orbost Regional Health 107 Boundary Road, Orbost (03) 5154 6666 Mon-Fri 9am-5pm
Portland Brophy Family and Youth Services and Salvation Army Homelessness 33 Henty St, Portland (03) 5523 3749 Mon-Fri 9am-5pm
Preston Haven: Home, Safe 52-56 Mary Street, Preston (03) 9479 0700 Mon-Fri 9am-5pm
Ringwood Uniting (Mount Waverley) 291A Maroondah Highway, Ringwood (03) 8870 4000 Mon-Fri 9am-5pm
Robinvale Haven: Home, Safe 52 Herbert Street, Robinvale (03) 5026 4901 or 1300 716 776 Mon-Thurs 10am-4pm
Robinvale Mallee District Aboriginal Services - Aboriginal people Lot 1 McLennan Drive, Robinvale (03) 5018 4100 Mon-Thurs 9am-5pm, Fri 9am-4pm
Rosebud SalvoCare Eastern 17-19 Nineth Avenue, Rosebud (03) 5968 0000 Mon,Tues,Thurs,Fri 9am-5pm
Sale Uniting Care Gippsland 126 Raymond Street, Sale (03) 5144 7777 Mon-Fri 9am-5pm
Seymour BeyondHousing 54 Tallarook Street, Seymour (03) 5735 2000 Mon-Fri 9am-5pm
Shepparton Marian Community - women and children experiencing family violence Shepparton (03) 5825 9400 or 1800 015 188 (after hours) Mon-Fri 9am-5pm
Shepparton BeyondHousing 43 Wyndham Street, Shepparton (03) 5833 1000 Mon-Fri 9am-5pm
St Kilda Launch Housing St Kilda 122 Chapel Street, St Kilda (03) 9537 7711 Mon-Fri 9am-5pm
St Kilda Salvation Army Crisis Centre 29 Grey Street, St Kilda 1800 627 727 or (03) 9536 7777 9am to 11pm, 7 days a week (phone contact 11pm to 9am)
Stawell Uniting (Victoria and Tasmania) Ltd 8-22 Patrick Street, Stawell (at Grampians Community Health) (03) 5358 7400 Mon-Fri 9am-5pm
Sunshine Salvation Army Social Housing and Support Service Network 6/147 Harvester Road, Sunshine (03) 9312 5424 Mon-Fri 9am-5pm
Swan Hill Mallee Sexual Assault Unit and Domestic Violence Service - women and children experiencing family violence 14-18 McCallum Street, Swan Hill (03) 5033 1899 Mon-Fri 9am-5.30pm
Swan Hill Mallee District Aboriginal Services - Aboriginal people 70 Nyah Road, Swan Hill (03) 5032 8600 Mon-Thur 9am-5pm; Fri 9am-4pm
Swan Hill Mallee Family Care 229 Beveridge Street, Swan Hill (03) 5032 4479 Mon-Fri 9am-5pm
Wangaratta Centre Against Violence Wangaratta (03) 5722 2203 or 1800 806 292 Mon-Fri 9am-5pm (Benalla)
Wangaratta BeyondHousing 40-42 Rowan Street, Wangaratta (03) 5722 8000 Mon-Fri 9am-5pm
Warragul SalvoCare Eastern Gippsland and Quantum Support Services 36 Williams Street, Warragul (03) 5622 7008 or 1800 243 455 Mon-Fri 9am-5pm
Warrnambool Brophy Family and Youth Services - young people 210 Timor Street, Warrnambool (03) 5561 8888 Mon-Fri 9am-5pm
Warrnambool Salvation Army Homelessness 70 Henna Street, Warrnambool (03) 5564 9111 Mon-Fri 9am-5pm
Werribee Unison (Werribee) Level 1, 1-13 Watton Street, Werribee (03) 9216 0300 Mon-Fri 9am-5pm
Windsor Ngwala Willumbong 93 Wellington Street, Windsor (03) 9510 3233 Mon-Fri 9am-5pm
Wodonga Centre Against Violence Women and children experiencing family violence Wodonga (03) 5722 2203 or 1800 806 292 Mon 9am-5pm
Wodonga Junction Support Service – Young people 155 Melbourne Rd, Wodonga (02) 6043 7400 Mon-Fri 9am-5pm