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Service Providers

Information about policies, programs and services for community service agencies that service DFFH clients.

HousingVic

A website that makes it easier to find the right information about housing and housing assistance in Victoria.

Seniors Online

The Victorian government portal for senior Victorians.

Funded Agency Channel

Supporting the partnership of the Department of Families, Fairness and Housing, the Department of Health, the Department of Education and the agencies they fund.

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Disability
- Disability supports and services contacts
  Provides information on who to contact if you need disability supports and services.
- Aids and equipment
  The Victorian Aids and Equipment Program provides people with a permanent or long-term disability with subsidised aids, equipment, home, and vehicle modifications.
- Support packages
  Support packages may be available for the care, treatment and services you need to help you achieve your goals.
- Your rights
  There are specific laws that protect the rights of people with a disability for example the Disability Act 2006 and the Victorian Charter of Human Rights and Responsibilities Act 2006.
Families & children
- Aboriginal Children in Aboriginal Care
  A program for Aboriginal children and families involved with the child protection system where authorised Aboriginal Community Controlled Organisations provide vital child safety services.
- National Redress Scheme
  The Victorian Government is part of the National Redress Scheme for people who have experienced institutional child sexual abuse.
- Adoption
  Adoption permanently transfers the parental rights and responsibilities of natural parents over to adoptive parents.
- Children in care
  Permanent care, foster care and kinship care provide safe and nurturing homes for children who cannot live with their family.
- Child protection
  All children deserve to grow up feeling safe, supported and loved. Our services protect children who cannot safely live at home with their parents.
- Parenting and family support
  Support services for parents and carers. Assisting with children’s development, family relationships and family wellbeing.
- Sexual assault
  Children, young people and adults who have experienced recent or past sexual assault can access support and care services.
- Family violence
  We are committed to ending family violence in Victoria. Our services protect those most likely to experience family violence.
Concessions & benefits
- About concessions
  Victoria's concession program helps people who need it most by making essential goods and services more affordable.
- Concessions and allowances portal
  You can apply online for your non-mains concessions with the Victorian Concessions and Allowances portal.
- Concessions eligibility calculator
  Find concessions or benefits based on concession cards held.
- Communications
  You might be eligible for a telephone allowance and savings on stamps and other Australia Post services.
- Education
  Victorians have available benefits to help with the cost of education from kindergarten through to adult education.
- Energy
  Low income Victorians have available a variety of concessions and benefits to help pay their energy bills.
- Finance
  We have made available a variety of financial assistance and planning services to help low income Victorian households.
- Hardship
  You may get relief if you are facing unexpected hardship and unable to pay your energy and water bills.
- Health
  Medical expenses impact significantly on low income Victorians. Find out what health benefits you can claim.
- Rates and property
  Some home owners might be entitled to deductions on council rates and other home levies.
- Recreation
  You might be eligible for concessions at entertainment venues and for a wide range of recreational activities.
- Transport
  Eligible concession card holders can take advantage of cheaper public transport or can save money when registering the car.
- Water
  Concessions and rebates on water and sewerage costs are available in Victoria for people on low incomes.
Housing
- Crisis accommodation
  Safe and temporary accommodation for Victorians who are homeless or at risk of becoming homeless due to an emergency or family violence.
- Accessing an SRS
- Tenancy advice and information
- Homelessness and family violence
  People who are homeless or at risk of becoming homeless due to family violence can start a new life in a new home.
- Housing options finder
  The type of housing services Victorians can apply for are based on their income and assets. Find out what housing services you qualify for.
- Supported accommodation
  We subsidise housing and accommodation that provide high level care services to people with special needs.
- Victorian housing register
  A more simplified social housing system that brings public housing and community housing under the one roof.
Young people
- Adolescent family violence
  This service provides family-based case management and group-based support for young people using violence against a parent or carer.
- Early intervention and support
  We support young people at risk of becoming homeless to stay connected to family, friends and school.
- Leaving care
  We fund support programs designed to help young people who are leaving Victorian care services to adapt to living independently.
- Refugee minor program
  This program helps refugee children and young people who have arrived in Australia without family to start a new life in Victoria.
- Youth mental health services
  Young people with mental health issues have access to services that provide coordinated treatment and care.
Emergencies
- January 2026 fires
  Emergency recovery support, relief payments and re-establishment payments are available for eligible people affected by the January 2026 fires. Help for your emotional wellbeing is also available.
- Relief and recovery after emergencies and disasters
  Information and services for people affected by emergencies in Victoria. There is a guide to applying for emergency relief payments that has been translated into 8 languages.

Winter gas concession fact sheet (word)

The Winter Gas Concession provides concession cardholders with a discount off mains gas bills.

Winter gas concession fact sheet (word)

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Address: 50 Lonsdale Street
Melbourne, Victoria, Australia 3000
Phone: 1300 475 170
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We acknowledge the Traditional Owners of Country throughout Victoria and pay respects to their Elders past and present. We acknowledge that Aboriginal self-determination is a human right and recognise the hard work of many generations of Aboriginal people.

We are committed to safe and inclusive workplaces, policies, and services for people from LGBTIQA+ communities and their families.

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