Child FIRST teams are located across Victoria, each providing children, young people and families easier access to the services they need.
Each Child and Family Information, Referral and Support Team (Child FIRST) provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas.
Child FIRST links vulnerable children, young people and their families into the relevant services they need.
Factors which affect a child's safety, stability or development are:
- Significant parenting problems that may be affecting the child's development
- Serious family conflict, including family breakdown
- Families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
- Young, isolated and/or unsupported families
- Significant social or economic disadvantage that may adversely impact on a child's care or development.
Use the table below to find your local Child FIRST or The Orange Door referral phone number. If you are not sure which local government area the family you are concerned about lives in, visit the Know your council website.
For more information, see the Victorian Child FIRST catchments map (pdf), which is also available in Related resources on this page.
What is the Orange Door?
Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.
The Orange Door is the new access point for women, children and young people who are experiencing family violence, or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.
Local Government areas that have already transitioned to The Orange Door are indicated in the following table.
For more information, visit The Orange Door website.
Local Government Area Orange Door | The Orange Door referral number |
---|---|
Alpine | 1800 271 157 |
Ararat | 1800 219 819 |
Ballarat | 1800 219 819 |
Banyule | 1800 319 355 |
Bass Coast | 1800 319 354 |
Baw Baw | 1800 319 354 |
Bayside | 1800 319 353 |
Benalla | 1800 271 157 |
Boroondara | 1800 354 322 |
Brimbank | 1800 271 046 |
Buloke | 1800 290 943 |
Campaspe | 1800 512 359 |
Cardinia | 1800 271 170 |
Casey | 1800 271 170 |
Central Goldfields | 1800 512 359 |
Colac-Otway | 1800 312 820 |
Corangamite | 1800 271 180 |
Darebin | 1800 319 355 |
East Gippsland | 1800 512 358 |
Frankston | 1800 319 353 |
Gannawarra | 1800 290 943 |
Glen Eira | 1800 319 353 |
Glenelg | 1800 271 180 |
Golden Plains | 1800 219 819 |
Greater Bendigo | 1800 512 359 |
Greater Dandenong | 1800 271 170 |
Greater Geelong | 1800 312 820 |
Greater Shepparton | 1800 634 245 |
Hepburn | 1800 219 819 |
Hindmarsh | 1800 271 042 |
Hobson's Bay | 1800 271 045 |
Horsham | 1800 271 042 |
Hume | 1800 271 151 |
Indigo | 1800 271 157 |
Kingston | 1800 319 353 |
Knox | 1800 271 150 |
La Trobe | 1800 319 354 |
Loddon | 1800 512 359 |
Macedon Ranges | 1800 512 359 |
Manningham | 1800 354 322 |
Mansfield | 1800 271 157 |
Maribyrnong | 1800 271 045 |
Maroondah | 1800 271 150 |
Melbourne | 1800 271 045 |
Melton | 1800 271 046 |
Mildura | 1800 290 943 |
Mitchell | 1800 634 245 |
Moira | 1800 634 245 |
Monash | 1800 354 322 |
Moonee Valley | 1800 271 045 |
Moorabool | 1800 219 819 |
Moreland | 1800 271 151 |
Mornington Peninsula | 1800 319 353 |
Mount Alexander | 1800 512 359 |
Moyne | 1800 271 180 |
Murrindindi | 1800 634 245 |
Nillumbik | 1800 319 355 |
Northern Grampians | 1800 271 042 |
Port Phillip | 1800 319 353 |
Pyrenees | 1800 219 819 |
Queenscliff | 1800 312 820 |
South Gippsland | 1800 319 354 |
Southern Grampians | 1800 271 180 |
Stonnington | 1800 319 353 |
Strathbogie | 1800 634 245 |
Surf Coast | 1800 312 820 |
Swan Hill | 1800 290 943 |
Towong | 1800 271 157 |
Wangaratta | 1800 271 157 |
Warrnambool | 1800 271 180 |
Wellington | 1800 512 358 |
West Wimmera | 1800 271 042 |
Whitehorse | 1800 354 322 |
Whittlesea | 1800 319 355 |
Wodonga | 1800 271 157 |
Wyndham | 1800 271 045 |
Yarra | 1800 319 355 |
Yarra Ranges | 1800 271 150 |
Yarriambiack | 1800 271 042 |