Child FIRST teams are located across Victoria, each providing children, young people and families easier access to the services they need.
Each Child and Family Information, Referral and Support Team (Child FIRST) provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas.
Child FIRST links vulnerable children, young people and their families into the relevant services they need.
Factors which affect a child's safety, stability or development are:
- Significant parenting problems that may be affecting the child's development
- Serious family conflict, including family breakdown
- Families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
- Young, isolated and/or unsupported families
- Significant social or economic disadvantage that may adversely impact on a child's care or development.
Use the table below to find your local Child FIRST or The Orange Door referral phone number. If you are not sure which local government area the family you are concerned about lives in, visit the Know your council website.
For more information, see the Victorian Child FIRST catchments map (pdf), which is also available in Related resources on this page.
What is the Orange Door?
Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.
The Orange Door is the new access point for women, children and young people who are experiencing family violence, or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.
Local Government areas that have already transitioned to The Orange Door are indicated in the following table.
For more information, visit The Orange Door website.
Local Government Area | Child FIRST/The Orange Door referral number |
---|---|
Alpine (Orange Door) | 1800 271 157 |
Ararat (Orange Door) | 1800 219 819 |
Ballarat (Orange Door) | 1800 219 819 |
Banyule (Orange Door) | 1800 319 355 |
Bass Coast (Orange Door) | 1800 319 354 |
Baw Baw (Orange Door) | 1800 319 354 |
Bayside (Orange Door) | 1800 319 353 |
Benalla (Orange Door) | 1800 271 157 |
Boroondara (Orange Door) | 1800 354 322 |
Brimbank | 1300 138 180 |
Buloke (Orange Door) | 1800 290 943 |
Campaspe (Orange Door) | 1800 512 359 |
Cardinia (Orange Door) | 1800 271 170 |
Casey (Orange Door) | 1800 271 170 |
Central Goldfields (Orange Door) | 1800 512 359 |
Colac-Otway (Orange Door) | 1800 312 820 |
Corangamite (Orange Door) | (03) 5232 5500 |
Darebin (Orange Door) | 1800 319 355 |
East Gippsland (Orange Door) | 1800 512 358 |
Frankston (Orange Door) | 1800 319 353 |
Gannawarra (Orange Door) | 1800 290 943 |
Glen Eira (Orange Door) | 1800 319 353 |
Glenelg (Orange Door) | 1800 271 180 |
Golden Plains (Orange Door) | 1800 219 819 |
Greater Bendigo (Orange Door) | 1800 512 359 |
Greater Dandenong (Orange Door) | 1800 271 170 |
Greater Geelong (Orange Door) | 1800 312 820 |
Greater Shepparton (Orange Door) | 1800 634 245 |
Hepburn (Orange Door) | 1800 219 819 |
Hindmarsh | 1800 195 114 |
Hobson's Bay | 1300 775 160 |
Horsham | 1800 195 114 |
Hume (Orange Door) | 1800 271 151 |
Indigo (Orange Door) | 1800 271 157 |
Kingston (Orange Door) | 1800 319 353 |
Knox (Orange Door) | 1800 271 150 |
La Trobe (Orange Door) | 1800 319 354 |
Loddon (Orange Door) | 1800 512 359 |
Macedon Ranges (Orange Door) | 1800 512 359 |
Manningham (Orange Door) | 1800 354 322 |
Mansfield (Orange Door) | 1800 271 157 |
Maribyrnong | 1300 775 160 |
Maroondah (Orange Door) | 1800 271 150 |
Melbourne | 1300 775 160 |
Melton | 1300 138 180 |
Mildura (Orange Door) | 1800 290 943 |
Mitchell (Orange Door) | 1800 634 245 |
Moira (Orange Door) | 1800 634 245 |
Monash (Orange Door) | 1800 354 322 |
Moonee Valley | 1300 775 160 |
Moorabool (Orange Door) | 1800 219 819 |
Moreland (Orange Door) | 1800 271 151 |
Mornington Peninsula (Orange Door) | 1800 319 353 |
Mount Alexander (Orange Door) | 1800 512 359 |
Moyne (Orange Door) | 1800 271 180 |
Murrindindi (Orange Door) | 1800 634 245 |
Nillumbik (Orange Door) | 1800 319 355 |
Northern Grampians | 1800 195 114 |
Port Phillip (Orange Door) | 1800 319 353 |
Pyrenees (Orange Door) | 1800 219 819 |
Queenscliff (Orange Door) | 1800 312 820 |
South Gippsland (Orange Door) | 1800 319 354 |
Southern Grampians (Orange Door) | 1800 271 180 |
Stonnington (Orange Door) | 1800 319 353 |
Strathbogie (Orange Door) | 1800 634 245 |
Surf Coast (Orange Door) | 1800 312 820 |
Swan Hill (Orange Door) | 1800 290 943 |
Towong (Orange Door) | 1800 271 157 |
Wangaratta (Orange Door) | 1800 271 157 |
Warrnambool (Orange Door) | 1800 271 180 |
Wellington (Orange Door) | 1800 512 358 |
West Wimmera | 1800 195 114 |
Whitehorse (Orange Door) | 1800 354 322 |
Whittlesea (Orange Door) | 1800 319 355 |
Wodonga (Orange Door) | 1800 271 157 |
Wyndham | 1300 775 160 |
Yarra (Orange Door) | 1800 319 355 |
Yarra Ranges (Orange Door) | 1800 271 150 |
Yarriambiack | 1800 195 114 |