Child and family services information, referral and support teams (Child FIRST)

Child FIRST teams are located across Victoria, each providing children, young people and families easier access to the services they need.

Each Child and Family Information, Referral and Support Team (Child FIRST) provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas.

Child FIRST links vulnerable children, young people and their families into the relevant services they need.

Factors which affect a child's safety, stability or development are:

  • Significant parenting problems that may be affecting the child's development
  • Serious family conflict, including family breakdown
  • Families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
  • Young, isolated and/or unsupported families
  • Significant social or economic disadvantage that may adversely impact on a child's care or development.

Use the table below to find your local Child FIRST or The Orange Door referral phone number. If you are not sure which local government area the family you are concerned about lives in, visit the Know your council website.  

For more information, see the Victorian Child FIRST catchments map (pdf), which is also available in Related resources on this page.

What is the Orange Door?

Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.

The Orange Door is the new access point for women, children and young people who are experiencing family violence, or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

Local Government areas that have already transitioned to The Orange Door are indicated in the following table.

For more information, visit The Orange Door website.

Local Government Area Child FIRST/The Orange Door referral number
Alpine (Orange Door) 1800 271 157
Ararat (Orange Door) 1800 219 819
Ballarat (Orange Door) 1800 219 819
Banyule (Orange Door) 1800 319 355
Bass Coast (Orange Door) 1800 319 354
Baw Baw (Orange Door) 1800 271 157
Bayside (Orange Door) 1800 319 353
Benalla (Orange Door) 1800 271 157
Boroondara (Orange Door) 1800 354 322
Brimbank 1300 138 180
Buloke (Orange Door) 1800 290 943
Campaspe (Orange Door) 1800 512 359
Cardinia (03) 9705 3939
Cardinia (Aboriginal children and families) (03) 9794 5973
Casey (03) 9705 3939
Casey (Aboriginal children and families) (03) 9794 5973
Central Goldfields (Orange Door) 1800 512 359
Colac-Otway (Orange Door) 1800 312 820
Corangamite (03) 5232 5500
Darebin (Orange Door) 1800 319 355
East Gippsland (03) 5152 0052
Frankston (Orange Door) 1800 319 353
Gannawarra (Orange Door) 1800 290 943
Glen Eira (Orange Door) 1800 319 353
Glenelg 1300 543 779
Golden Plains (Orange Door) 1800 219 819
Greater Bendigo (Orange Door) 1800 512 359
Greater Dandenong (03) 9705 3939
Greater Dandenong (Aboriginal children and families) (03) 9794 5973
Greater Geelong (Orange Door) 1800 312 820
Greater Shepparton (Orange Door) 1800 634 245
Hepburn (Orange Door) 1800 219 819
Hindmarsh 1800 195 114
Hobson's Bay 1300 775 160
Horsham 1800 195 114
Hume 1300 786 433
Indigo (Orange Door) 1800 271 157
Kingston (Orange Door) 1800 319 353
Knox 1300 369 146
La Trobe (Orange Door) 1800 319 354
Loddon (Orange Door) 1800 512 359
Macedon Ranges (Orange Door) 1800 512 359
Manningham 1800 354 322
Mansfield (Orange Door) 1800 271 157
Maribyrnong 1300 775 160
Maroondah 1300 369 146
Melbourne 1300 775 160
Melton 1300 138 180
Mildura (Orange Door) 1800 290 943
Mitchell (Orange Door) 1800 634 245
Moira (Orange Door) 1800 634 245
Monash (Orange Door) 1800 354 322
Moonee Valley 1300 775 160
Moorabool (Orange Door) 1800 219 819
Moreland 1300 786 433
Mornington Peninsula (Orange Door) 1800 319 353
Mount Alexander (Orange Door) 1800 512 359
Moyne 1300 543 779
Murrundindi (Orange Door) 1800 634 245
Nillumbik (Orange Door) 1800 319 355 
Northern Grampians 1800 195 114
Port Phillip (Orange Door) 1800 319 353
Pyrenees (Orange Door) 1800 219 819
Queenscliff (Orange Door) 1800 312 820
South Gippsland (Orange Door) 1800 319 354
Southern Grampians 1300 543 779
Stonnington (Orange Door) 1800 319 353
Strathbogie (Orange Door) 1800 634 245
Surf Coast (Orange Door) 1800 312 820
Swan Hill (Orange Door) 1800 290 943
Towong (Orange Door) 1800 271 157
Wangaratta (Orange Door) 1800 271 157
Warrnambool 1300 543 779
Wellington (03) 5144 7777
West Wimmera 1800 195 114
Whitehorse (Orange Door) 1800 354 322
Whittlesea (Orange Door) 1800 319 355
Wodonga (Orange Door) 1800 271 157
Wyndham 1300 775 160
Yarra (Orange Door) 1800 319 355
Yarra Ranges 1300 369 146
Yarriambiak 1800 195 114

In some areas referrals about Aboriginal children and families can be made directly to an Aboriginal organisation, as indicated in the table.