Child and family services information, referral and support teams (Child FIRST)

Child FIRST teams are located across Victoria, each providing children, young people and families easier access to the services they need.

Each Child and Family Information, Referral and Support Team (Child FIRST) provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas. 

Child FIRST links vulnerable children, young people and their families into the relevant services they need.

Factors which affect a child's safety, stability or development are:

  • Significant parenting problems that may be affecting the child's development
  • Serious family conflict, including family breakdown
  • Families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
  • Young, isolated and/or unsupported families
  • Significant social or economic disadvantage that may adversely impact on a child's care or development.

Use the table below to find your local Child FIRST or The Orange Door referral phone number. If you are not sure which local government area the family you are concerned about lives in, visit the Know your council website.  

For more information, see the Victorian Child FIRST catchments map (pdf), which is also available in Related resources on this page.

What is the Orange Door?

Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.

The Orange Door is the new access point for women, children and young people who are experiencing family violence, or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

Local Government areas that have already transitioned to The Orange Door are indicated in the following table.

For more information, visit The Orange Door website.

Local Government Area Orange Door The Orange Door referral number
Alpine 1800 271 157
Ararat 1800 219 819
Ballarat 1800 219 819
Banyule 1800 319 355
Bass Coast 1800 319 354
Baw Baw 1800 319 354
Bayside 1800 319 353
Benalla 1800 271 157
Boroondara 1800 354 322
Brimbank 1800 271 046
Buloke 1800 290 943
Campaspe 1800 512 359
Cardinia 1800 271 170
Casey 1800 271 170
Central Goldfields 1800 512 359
Colac-Otway 1800 312 820
Corangamite 1800 271 180
Darebin 1800 319 355
East Gippsland 1800 512 358
Frankston 1800 319 353
Gannawarra 1800 290 943
Glen Eira 1800 319 353
Glenelg 1800 271 180
Golden Plains 1800 219 819
Greater Bendigo 1800 512 359
Greater Dandenong 1800 271 170
Greater Geelong 1800 312 820
Greater Shepparton 1800 634 245
Hepburn 1800 219 819
Hindmarsh 1800 271 042
Hobson's Bay 1800 271 045
Horsham 1800 271 042
Hume 1800 271 151 
Indigo 1800 271 157
Kingston 1800 319 353
Knox 1800 271 150
La Trobe 1800 319 354
Loddon 1800 512 359
Macedon Ranges 1800 512 359
Manningham 1800 354 322
Mansfield 1800 271 157
Maribyrnong 1800 271 045
Maroondah 1800 271 150
Melbourne 1800 271 045
Melton 1800 271 046
Mildura 1800 290 943
Mitchell 1800 634 245
Moira 1800 634 245
Monash 1800 354 322
Moonee Valley 1800 271 045
Moorabool 1800 219 819
Moreland 1800 271 151
Mornington Peninsula 1800 319 353
Mount Alexander 1800 512 359
Moyne 1800 271 180
Murrindindi 1800 634 245
Nillumbik 1800 319 355 
Northern Grampians 1800 271 042
Port Phillip 1800 319 353
Pyrenees 1800 219 819
Queenscliff 1800 312 820
South Gippsland 1800 319 354
Southern Grampians 1800 271 180
Stonnington 1800 319 353
Strathbogie 1800 634 245
Surf Coast 1800 312 820
Swan Hill 1800 290 943
Towong 1800 271 157
Wangaratta 1800 271 157
Warrnambool 1800 271 180
Wellington 1800 512 358
West Wimmera 1800 271 042
Whitehorse 1800 354 322
Whittlesea 1800 319 355
Wodonga 1800 271 157
Wyndham 1800 271 045
Yarra 1800 319 355
Yarra Ranges 1800 271 150
Yarriambiack 1800 271 042