Non-mains utility relief is available to Victorians on very low incomes who have experienced unexpected hardship.
What is the grant?
The grant provides help to pay a non-mains energy or water bill that is overdue due to a temporary financial crisis.
This can include bills for:
- liquefied petroleum gas (LPG)
- diesel and petrol (for a generator)
- heating oil
- metered electricity from an embedded network
- carted water
- cleaning of a septic tank (for homeowners).
Who can apply for the grant?
An account holder who holds one of the following eligible concession cards:
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card.
If you don’t have one of these cards but you are on a very low income, you may also be eligible. We will ask you some questions to check if you are eligible before issuing a form.
The grant is available to renters and homeowners.
What are the criteria for the grant?
You must show that you have no way of paying the account without assistance, and
You must meet one of the following criteria:
- You or someone in your house has experienced family violence.
- You have had a recent decrease in income, for example, lost your job.
- You have had high unexpected costs for essential items.
- The cost of shelter is more than 30% of your household income.
How much is the grant?
The amount of the grant is based on the amount you owe at the time of application. It is also based on the reasons you have given for applying in your application form.
You can receive a maximum of $650 on each utility type in a two-year period.
You may also be able to apply if you do not currently owe on a bill but know that you will not be able to afford your next supply bill.
How do I apply for the grant?
Phone the Concessions Information Line on 1800 658 521.
Phone the Concessions information line on 1800 658 521.