Child FIRST and family services

Child FIRST is an easily accessible, community-based point of entry for children, young people and families needing support.

Some families need  family services support when they are experiencing difficulties that impact on their parenting and family life.

Child FIRST (Child and family information, referral and support teams) are the entry point into family services. Child FIRST teams are located in sites across Victoria and is delivered in your local area by community service organisations.

Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.

What is the Orange Door?

The Orange Door is the new access point for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

For more information, visit The Orange Door website.

Family services aim to promote the safety, stability and development of vulnerable children, young people and their families, from birth to 17 years of age, by providing case work service and linking families with relevant support services.

Anyone with a concern for a child or family wellbeing can make a referral to Child FIRST. Referrals can be made for vulnerable children, young people (0 to 17 years) and their families, including families with an unborn child.

Support programs include:

  • Family Services
  • Early Parenting Centre Services

Child Protection

You should contact Child Protection if you have reasonable grounds for believing a child has suffered or is suffering significant harm.