Family support

We provide family support services to families with parenting challenges

We want Victorian children to have opportunities to grow up in loving, caring and stable families so they can develop into healthy, capable and happy adults.

What services are available to my family?

Services available to all Victorian children and families include maternal and child health nurses, kindergartens, child care, schools, general practitioners, community health centres, and hospitals.

There are a range of information and advice services available to help parents, families and carers.

Maternal and child health services

The maternal and child health (MCH) service is free for all Victorian families. Nurses will work with your family from when your baby is born until they are ready for kindergarten. 

Child FIRST and family services

Some families need  family services support when they are experiencing difficulties that impact on their parenting and family life.

Child FIRST (Child and family information, referral and support teams) are the entry point into family services. Child FIRST teams are located across Victoria and is delivered in your local area by community service organisations.

Family services aim to promote the safety, stability and development of vulnerable children, young people and their families, from birth to 17 years of age, by providing case work service and linking families with relevant support services.

Anyone with a concern for a child or family wellbeing can make a referral to Child FIRST. Referrals can be made for vulnerable children, young people (0 to 17 years) and their families, including families with an unborn child.

Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.

What is The Orange Door?

The Orange Door is the new access point for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

For more information, visit The Orange Door website.

Early parenting services

Early parenting services aim to provide support to parents from pregnancy to when their child is 4 years old.  A range of specialist support, counselling, education and advice services are provided.

Victorian and Aboriginal Family Preservation and Reunification Response

The Victorian and Aboriginal family preservation and reunification response is a new innovative and coordinated response to help parents and caregivers to create a safe and nurturing home environment. 

Child Protection

You should contact Child Protection if you have reasonable grounds for believing a child has suffered or is suffering significant harm.