To receive a concession on electricity bills related to medically-required cooling, your medical condition must be confirmed by your doctor.
What does this concession apply to?
Mains domestic electricity usage and service costs between 1 November and 30 April.
Who can apply for the concession?
An electricity account holder who holds an eligible concession card (Pensioner Concession Card, Health Care Card, Veterans' Affairs Gold Card) and:
- Has a medical condition that affects their body's ability to self-regulate temperature or
- Has a household member with such a medical condition.
What medical conditions are eligible for the concession?
Pre-approved conditions are:
- Multiple Sclerosis
- Parkinson’s disease
- Post-polio Syndrome/Poliomyelitis
- Motor Neurone Disease.
Applications for other conditions must be approved by the Department of Families, Fairness and Housing.
How much is the concession?
17.5% of electricity usage and service costs between 1 November and 30 April.
During this period the Medical cooling concession is given in addition to the Annual electricity concession.
How do I apply for the concession?
For an application form, phone your electricity retailer or the Concessions information line on 1800 658 521 (toll free).
The application form needs to be completed and signed by your doctor confirming your medical condition. If your condition is one of the pre-approved conditions, send the form to your retailer.
For any other condition, send your form to this department for assessment.
Your retailer will check your concession card details with Centrelink and apply the concession to your bill.
Phone your electricity retailer or the Concessions information line on 1800 658 521.